Outage in Customer.io
US Data Center — Editor previews are not working, email code editor is timing out. All other functionalities are working and there is no data loss.
Resolved Major
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Outage Details
Components affected
Customer.io Management InterfaceLatest Updates ( sorted recent to last )
The incident has been resolved.
The message sending delay issue is resolved. However, message previews are still timing out in some workspaces — most notably impacting the code editor.
Engineers have implemented a fix to resolve the issues causing delays with the renderer and message sending; they are monitoring the fix.
Engineers are still investigating the rendering issues. Some customers are experiencing message sending delays. All other functionalities are working, there is no data loss.
Engineers are investigating an issue impacting message previews and email code editor.
All other functionalities are working, there is no data loss.
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