Outage in Customer.io

Outgoing email sends failing

Resolved Major
April 24, 2024 - Started 10 days ago - Lasted 5 minutes
Official incident page

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Outage Details

We are experiencing a temporary issue resulting in some customers seeing their outgoing email fail with an error message "there is no from address" in US and EU regions. They will be retried shortly. This error is being resolved, and will result only in a delay, not data loss. All other functionalities are working as expected.
Components affected
Customer.io Message Sending
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 04/24/2024 11:49PM

This incident has been resolved.

IDENTIFIED 10 days ago - at 04/24/2024 11:46PM

We are experiencing a temporary issue resulting in some customers seeing their outgoing email fail with an error message "there is no from address" in US and EU regions. They will be retried shortly. This error is being resolved, and will result only in a delay, not data loss. All other functionalities are working as expected.

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