Outage in Cytracom

ControlOne Degraded Agent Connectivity

Resolved Minor
March 15, 2023 - Started 3 months ago - Lasted 3 minutes
Official incident page

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Outage Details

A small percentage of ControlOne agents that had been offline for an extended period of time (ie overnight) were temporarily unable to connect to the platform. Additionally, some devices would erroneously show as "offline" in the management portal, despite being connected and passing traffic successfully.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 03/15/2023 03:47PM

Affected Agent systems have recovered and reconnected successfully.

IDENTIFIED 3 months ago - at 03/15/2023 03:46PM

A small percentage of ControlOne agents that had been offline for an extended period of time (ie overnight) were temporarily unable to connect to the platform. Additionally, some devices would erroneously show as "offline" in the management portal, despite being connected and passing traffic successfully.

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