Outage in DALENYS

INCIDENT PROCESSING P1 | Incident on the platform / Incident sur la plateforme

Resolved Major
January 15, 2024 - Started 4 months ago - Lasted about 1 hour
Official incident page

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Outage Details

SRM-5517 - Début / Start : 15/01/2024 15h55 CET - Fin / End : En cours / Ongoing - Catégorie / Category : Production - Authentification 3DS / 3DS authentication - Responsabilité / Responsibility : A confirmer / To be confirmed - Priorité / Priority : P2 Notre système de monitoring a détecté un taux anormalement élevé d'échecs sur les transactions 3DS L'incident est en cours d'analyse ==============ENGLISH VERSION============== Our monitoring system has noticed a high fail rate on 3DS transactions. An investigation is in progress
Components affected
DALENYS API
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 01/15/2024 03:43PM

SRM-5517
- Début / Start : 15/01/2024 15h55 CET
- Fin / End : 15/01/2024 16h35 CET
- Catégorie / Category : Production - Processing
- Responsabilité / Responsibility : Interne / internal
- Priorité / Priority : P1

L'incident est résolu.

==============ENGLISH VERSION==============

Incident is now resolved

IDENTIFIED 4 months ago - at 01/15/2024 03:26PM

SRM-5517
- Début / Start : 15/01/2024 15h55 CET
- Fin / End : En cours / Ongoing
- Catégorie / Category : Production - Processing
- Responsabilité / Responsibility : Interne / internal
- Priorité / Priority : P1

L'incident est interne. Il affecte totalement le trafic 3DS en interne (pas d'impact sur le 3DS externe), le trafic en devises et les notifications.
L'investigation est en cours

==============ENGLISH VERSION==============

Incident is internal. It fully impacts internal 3DS (no impact on external 3DS), foreign currency trafic and notifications.
Investigation is in progress

INVESTIGATING 4 months ago - at 01/15/2024 03:06PM

SRM-5517
- Début / Start : 15/01/2024 15h55 CET
- Fin / End : En cours / Ongoing
- Catégorie / Category : Production - Authentification 3DS / 3DS authentication
- Responsabilité / Responsibility : A confirmer / To be confirmed
- Priorité / Priority : P2

Notre système de monitoring a détecté un taux anormalement élevé d'échecs sur les transactions 3DS
L'incident est en cours d'analyse

==============ENGLISH VERSION==============

Our monitoring system has noticed a high fail rate on 3DS transactions.
An investigation is in progress

Latest DALENYS outages

INCIDENT REPORTING P3 | Réconciliation financière dégradée / Degraded financial reconciliation - 7 days ago
INCIDENT REPORTING P3 | Réconciliation financière dégradée / Degraded financial reconciliation - 16 days ago
INCIDENT DASHBOARD | Problème d'affichage des transactions sur Dashboard / Display issue with transactions on Dashboard - 21 days ago
INCIDENT PROCESSING e-terminal | Connexion e-terminal perturbé / E-terminal connection perturbation - 30 days ago
INCIDENT DASHBOARD P3 | Perturbation Dashboard / Dashboard disruption - about 1 month ago

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