Outage in DALENYS

INCIDENT SETTLEMENT P2 | Délai reversement EURO e-comm 12-13-14 mars / 12-13-14th of March e-comm EURO settlement delay

Resolved Major
March 14, 2024 - Started about 2 months ago - Lasted 1 day
Official incident page

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Outage Details

SRM-5768 - Début / Start : 12/03 - Fin / End : En cours / Ongoing - Catégorie / Category : Reversement / Settlement - Responsabilité / Responsibility : Payplug - Priorité / Priority : P2 FR Le reversement de certaines opérations de capture e-commerce en EURO qui aurait dû être effectué depuis mardi n'a pas pu être effectué dans les temps. Aucun impact sur les reversements en devises. La réconciliation financière correspondante n'a pas été produite et sera produite après le reversement. EN Settlement of some EURO e-commerce capture operations could not be performed in due time. No impact on foreign currencies settlements. Related financial reconciliation wasn't produced and will be provided after the settlement.
Components affected
DALENYS Settlements
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/15/2024 03:22PM

FR
Les opérations de capture non reversées depuis mardi ont bien été reversées aujourd'hui.

EN
Capture operations not settled since Tuesday were settled today.

MONITORING about 2 months ago - at 03/15/2024 10:12AM

FR
Un correctif a été déployé, les transactions sont en cours de reversement.

EN
A fix has been deployed and transactions are being settled.

IDENTIFIED about 2 months ago - at 03/14/2024 05:36PM

FR
Un correctif est en cours de déploiement.

EN
A patch is being deployed.

IDENTIFIED about 2 months ago - at 03/14/2024 08:39AM

SRM-5768
- Début / Start : 12/03
- Fin / End : En cours / Ongoing
- Catégorie / Category : Reversement / Settlement
- Responsabilité / Responsibility : Payplug
- Priorité / Priority : P2

FR
Le reversement de certaines opérations de capture e-commerce en EURO qui aurait dû être effectué depuis mardi n'a pas pu être effectué dans les temps.
Aucun impact sur les reversements en devises.
La réconciliation financière correspondante n'a pas été produite et sera produite après le reversement.

EN
Settlement of some EURO e-commerce capture operations could not be performed in due time.
No impact on foreign currencies settlements.
Related financial reconciliation wasn't produced and will be provided after the settlement.

Latest DALENYS outages

INCIDENT REPORTING P3 | Réconciliation financière dégradée / Degraded financial reconciliation - 9 days ago
INCIDENT REPORTING P3 | Réconciliation financière dégradée / Degraded financial reconciliation - 18 days ago
INCIDENT DASHBOARD | Problème d'affichage des transactions sur Dashboard / Display issue with transactions on Dashboard - 22 days ago
INCIDENT PROCESSING e-terminal | Connexion e-terminal perturbé / E-terminal connection perturbation - about 1 month ago
INCIDENT DASHBOARD P3 | Perturbation Dashboard / Dashboard disruption - about 1 month ago

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