Outage in Databox

Web Application inaccessible

Resolved Major
June 27, 2022 - Started almost 3 years ago - Lasted 23 minutes
Official incident page

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Outage Details

Databox application has been unavailable since 5:40AM EDT (11:40 CET). The issue can be identified by seeing the Internal Server error message when trying to access the accounts or no data being loaded. Syncing of data is not affected and is executed according to the normal schedule. We are investigating the root cause of the issue, and will share an update soon.
Components affected
Databox Web Application
Latest Updates ( sorted recent to last )
MONITORING almost 3 years ago - at 06/27/2022 10:11AM

We resolved the issue and the Web Application is now working as expected.

We’ll continue monitoring this over the next few hours and are already working on a postmortem report.

INVESTIGATING almost 3 years ago - at 06/27/2022 09:50AM

Databox application has been unavailable since 5:40AM EDT (11:40 CET).

The issue can be identified by seeing the Internal Server error message when trying to access the accounts or no data being loaded.

Syncing of data is not affected and is executed according to the normal schedule.

We are investigating the root cause of the issue, and will share an update soon.

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