Outage in Databox

Issues with performing scheduled syncs

Resolved Minor
November 06, 2025 - Started about 9 hours ago - Lasted about 2 hours
Official incident page

Incident Report

We are experiencing issues with performing scheduled syncs for metrics within Databox. This means that your most recent data may not be visible in Databox. The so-called on-demand syncs, which entail syncing data when you are creating or editing metrics, changing date ranges, etc., are not impacted. We are working on the matter and will share updates here soon.
Components affected
Databox Data & Sync Platform

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Latest Updates ( sorted recent to last )
RESOLVED about 7 hours ago - at 11/06/2025 02:05PM

The issue has been resolved. Scheduled syncs are now being performed as expected again.

Thank you for your patience and understanding. If you have any questions, please reach out to our Support services via chat or help@databox.com.

INVESTIGATING about 9 hours ago - at 11/06/2025 12:35PM

We are experiencing issues with performing scheduled syncs for metrics within Databox. This means that your most recent data may not be visible in Databox.
The so-called on-demand syncs, which entail syncing data when you are creating or editing metrics, changing date ranges, etc., are not impacted.

We are working on the matter and will share updates here soon.

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