Outage in Databox

Issues with syncing metrics for Reddit Ads data sources

Resolved Minor
November 05, 2025 - Started 25 days ago - Lasted about 1 hour
Official incident page

Incident Report

We are experiencing a high volume of failed syncs for Reddit Ads metrics. It appears the behaviour originates from the API provider. As a result, the most recent data might be missing for these metrics, changing date ranges might not load the values for the new date range and issues can be present when editing reports with Reddit Ads metrics. We are keeping an eye on the Reddit Ads API and will share updates as soon as they become available.
Components affected
Databox 3rd-party API Data providers

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Latest Updates ( sorted recent to last )
RESOLVED 25 days ago - at 11/05/2025 02:18PM

The issue has been resolved. The Reddit Ads metrics are now syncing normally again.

If you have any questions for us, please reach out to our Support services via chat or help@databox.com.

INVESTIGATING 25 days ago - at 11/05/2025 01:24PM

We are experiencing a high volume of failed syncs for Reddit Ads metrics. It appears the behaviour originates from the API provider.
As a result, the most recent data might be missing for these metrics, changing date ranges might not load the values for the new date range and issues can be present when editing reports with Reddit Ads metrics.

We are keeping an eye on the Reddit Ads API and will share updates as soon as they become available.

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