Outage in Databox

Temporary data syncing delays

Resolved Minor

November 04, 2022 - Started over 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are experiencing temporary syncing delays. Affected are scheduled syncs only. On-demand syncs, such as previewing data in Query Builder or in Advances Settings, are not affected. The syncs might be delayed up to 8 hours. The issue can be identified by seeing outdated data on Databoards. We are already working on resolving this issue and will share an update soon.

Components affected

Databox Data & Sync Platform

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Latest Updates ( sorted recent to last )

RESOLVED over 3 years ago - at 11/04/2022 12:15PM

After continuous monitoring of the fix implemented, and no further issues recognized or reported, this incident has been marked as resolved.

MONITORING over 3 years ago - at 11/04/2022 11:12AM

We have deployed a fix for the syncing issues and we are now monitoring the results. It will take a few additional hours to perform all the syncs that were delayed by the issue.

INVESTIGATING over 3 years ago - at 11/04/2022 10:00AM

We are experiencing temporary syncing delays. Affected are scheduled syncs only. On-demand syncs, such as previewing data in Query Builder or in Advances Settings, are not affected. The syncs might be delayed up to 8 hours.

The issue can be identified by seeing outdated data on Databoards.

We are already working on resolving this issue and will share an update soon.

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