Outage in Databox

Temporary data syncing delays

Resolved Minor

November 04, 2022 - Started over 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

We are experiencing temporary syncing delays. Affected are scheduled syncs only. On-demand syncs, such as previewing data in Query Builder or in Advances Settings, are not affected. The syncs might be delayed up to 8 hours. The issue can be identified by seeing outdated data on Databoards. We are already working on resolving this issue and will share an update soon.

Components affected

Databox Data & Sync Platform

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 11/04/2022 12:15PM

After continuous monitoring of the fix implemented, and no further issues recognized or reported, this incident has been marked as resolved.

MONITORING over 1 year ago - at 11/04/2022 11:12AM

We have deployed a fix for the syncing issues and we are now monitoring the results. It will take a few additional hours to perform all the syncs that were delayed by the issue.

INVESTIGATING over 1 year ago - at 11/04/2022 10:00AM

We are experiencing temporary syncing delays. Affected are scheduled syncs only. On-demand syncs, such as previewing data in Query Builder or in Advances Settings, are not affected. The syncs might be delayed up to 8 hours.

The issue can be identified by seeing outdated data on Databoards.

We are already working on resolving this issue and will share an update soon.

Latest Databox outages

Issues present with syncing and connecting Data Sources - 7 days ago

Issues with external service Pusher - 15 days ago

Potential occurence with temporary missing data - 2 months ago

Temporary sync delays - 2 months ago

Longer loading times in the app - 3 months ago

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