Outage in Databox

All functionalities in Databox unavailable - 3rd party issues

Resolved Major

November 08, 2022 - Started over 1 year ago - Lasted 37 minutes
Official incident page

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Outage Details

We are experiencing a downtime in the Databox App. One of the external services the we depend on is having technical issues and as a result, most of the user interactions in Databox are affected. This includes: loading data, switching Date Ranges, Creating Metrics, connecting Data Sources. Regular syncs are not affected. We are monitoring the developments on the mentioned 3rd party service and will take actions as soon as progress is made there. Thank you for your understanding.

Components affected

Databox Data & Sync Platform Databox Web Application Databox 3rd-party API Data providers

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 11/08/2022 04:22PM

The 3rd party issue has been resolved and the functionalities in Databox are again fully operational.

INVESTIGATING over 1 year ago - at 11/08/2022 04:03PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 11/08/2022 03:46PM

We are experiencing a downtime in the Databox App. One of the external services the we depend on is having technical issues and as a result, most of the user interactions in Databox are affected. This includes: loading data, switching Date Ranges, Creating Metrics, connecting Data Sources. Regular syncs are not affected.

We are monitoring the developments on the mentioned 3rd party service and will take actions as soon as progress is made there.

Thank you for your understanding.

Latest Databox outages

Issues present with syncing and connecting Data Sources - 13 days ago

Issues with external service Pusher - 20 days ago

Potential occurence with temporary missing data - 2 months ago

Temporary sync delays - 2 months ago

Longer loading times in the app - 3 months ago

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