Outage in Databox

Web Application occasionally inaccessible with issues with regular and on-demand syncs.

Resolved Minor
November 16, 2022 - 3 months ago - Lasted about 4 hours
Official incident page

Details

We are experiencing a downtime in the Databox App.
Updates ( sorted recent to last )
RESOLVED at 11/16/2022 07:41AM

The issues have been resolved. The app is fully operational.

MONITORING at 11/16/2022 07:23AM

We have identified the route case for the issues and released a fix. We are currently monitoring the app to confirm that the released fix effectively addressed the issues.

IDENTIFIED at 11/16/2022 03:52AM

Our initial investigation revealed that we are experiencing issues with regular, scheduled syncs as well as with on-demand syncs. This means that users might see dated data on their Databoards and using the Query Builder, changing Date Ranges or accessing Advanced Settings will not work as expected. There are also occasional issues with accessing Databox accounts, so the app may be occasionally unavailable. We are still investigating the root cause of the issue and will provide updates as soon as they become available. Thank you for your understanding.

IDENTIFIED at 11/16/2022 03:28AM

We are continuing to work on a fix for this issue.

IDENTIFIED at 11/16/2022 03:28AM

We are continuing to work on a fix for this issue. Currently affected: - web app sporadically working - on-demand syncing delayed - regular syncing delayed

IDENTIFIED at 11/16/2022 03:27AM

We are continuing to work on a fix for this issue.

IDENTIFIED at 11/16/2022 03:26AM

We are experiencing a downtime in the Databox App.

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