Outage in Databox

Issues present with syncing and connecting Data Sources

Resolved Major
April 12, 2024 - Started 20 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are experiencing issues on our infrastructure. Webapp and website are currently not accessible for all users. We are addressing the issue.
Components affected
Databox Data & Sync Platform Databox Web Application Databox Mobile
Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 04/12/2024 11:17AM

All issues have been resolved and all functionalities are now fully operational.

MONITORING 20 days ago - at 04/12/2024 10:45AM

We are continuing to monitor for any further issues.

MONITORING 20 days ago - at 04/12/2024 10:43AM

We are continuing to monitor for any further issues.

MONITORING 20 days ago - at 04/12/2024 10:40AM

Issues with connecting Data Sources and with with syncing certain data are still present. This is being addressed.

MONITORING 20 days ago - at 04/12/2024 10:22AM

The issues have been resolved. We are now monitoring the app to ensure all functionalities are working as expected.

IDENTIFIED 20 days ago - at 04/12/2024 10:10AM

We are continuing to work on a fix for this issue.

IDENTIFIED 20 days ago - at 04/12/2024 10:04AM

We are experiencing issues on our infrastructure. Webapp and website are currently not accessible for all users. We are addressing the issue.

Latest Databox outages

Issues with external service Pusher - 27 days ago
Potential occurence with temporary missing data - 3 months ago
Temporary sync delays - 3 months ago
Longer loading times in the app - 3 months ago
Sync delays for all Metrics - 3 months ago

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