Outage in Databox

Longer loading times in the app

Resolved Minor
January 31, 2024 - Started 3 months ago - Lasted 2 days
Official incident page

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Outage Details

We have identified that loading is slow in the app for on-demand syncs. When accessing Advanced Settings, using Metric Builder, changing Date Ranges, the loading of data can take more time than usual. We have identified the potential root cause for the behaviour and are working on a solution. We will share updates as soon as they become available.
Components affected
Databox Data & Sync Platform
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/02/2024 03:23PM

The issue has been resolved.

MONITORING 3 months ago - at 02/01/2024 05:11PM

The issue has been fixed and we are currently monitoring the results after the release of the fix.

If you are still experiencing any issues, please reach out to us via chat or email.

INVESTIGATING 3 months ago - at 01/31/2024 02:04PM

We have identified that loading is slow in the app for on-demand syncs.
When accessing Advanced Settings, using Metric Builder, changing Date Ranges, the loading of data can take more time than usual.

We have identified the potential root cause for the behaviour and are working on a solution. We will share updates as soon as they become available.

Latest Databox outages

Issues present with syncing and connecting Data Sources - 20 days ago
Issues with external service Pusher - 28 days ago
Potential occurence with temporary missing data - 3 months ago
Temporary sync delays - 3 months ago
Sync delays for all Metrics - 3 months ago

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