Is Databox Down?

Databox status is operational

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Latest Databox Official Outages

We continuously monitor the official Databox status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Databox outages.

0 Outages in the last 7 days
0 Outages in the last 30 days
85 Days since last incident

Minor Resolved · 3 months ago · lasted about 2 hours

Issues with data preparation flow

We are experiencing issues with data preparation flow. As a result, errors or sync delays can occur for Scheduled syncs and On demand syncs (setting up new Metrics, Query Builder preview, accessing Advanced settings,..) may result in errors and timeouts. We are investigation the cause behind the behaviour. We will keep you updated on the developments. Thank you for your understanding.

Minor Resolved · 4 months ago · lasted about 4 hours

Web Application occasionally inaccessible with issues with regular and on-demand syncs.

We are experiencing a downtime in the Databox App.

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Major Resolved · 5 months ago · lasted 37 minutes

All functionalities in Databox unavailable - 3rd party issues

We are experiencing a downtime in the Databox App. One of the external services the we depend on is having technical issues and as a result, most of the user interactions in Databox are affected. This includes: loading data, switching Date Ranges, Creating Metrics, connecting Data Sources. Regular syncs are not affected. We are monitoring the developments on the mentioned 3rd party service and will take actions as soon as progress is made there. Thank you for your understanding.

Minor Resolved · 5 months ago · lasted about 2 hours

Temporary data syncing delays

We are experiencing temporary syncing delays. Affected are scheduled syncs only. On-demand syncs, such as previewing data in Query Builder or in Advances Settings, are not affected. The syncs might be delayed up to 8 hours. The issue can be identified by seeing outdated data on Databoards. We are already working on resolving this issue and will share an update soon.

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Minor Resolved · 7 months ago · lasted 1 minute

3rd-party API Issue - Potential issues with Google Analytics 4 Query Builder

We are experiencing an issue where the Google Analytics 4 Query Builder is occasionally not working for certain users because Google is returning 500 Internal error for our sync requests. The behaviour has been present since roughly 12.00 PM EDT (6.00 PM CET), August 31. The issue can be identified by the Metrics drop-down menu in the Google Analytics 4 Query Builder not providing any Metrics for selection. We are monitoring the behaviour and will be reaching out to Google to expose the issue that is causing the behavior. We will share updates as soon as more information becomes available.

Minor Resolved · 8 months ago · lasted 23 minutes

Data syncing delays with possible loading issues

We are experiencing issues with data syncing and with loading the app. Issues have been present since August 10, 9.30 PM (3.30 AM CET). Issue can be identified by seeing data sync delays and by having difficulties with accessing Query Builder, Metric setup, accessing Advanced Settings and loading other elements of the app. We are already working on resolving this and will share an update soon.

Major Resolved · 9 months ago · lasted 23 minutes

Web Application inaccessible

Databox application has been unavailable since 5:40AM EDT (11:40 CET). The issue can be identified by seeing the Internal Server error message when trying to access the accounts or no data being loaded. Syncing of data is not affected and is executed according to the normal schedule. We are investigating the root cause of the issue, and will share an update soon.

Databox problems reported by users

User-reported problems for Databox in the last 12 hours. It's a collection of user reports from different sources.

What is Databox?

Business Analytics platform built to help you understand what’s going on with your business. KPIs from cloud services, spreadsheets, database in one place.

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Frequently Asked Questions

Is Databox down right now? What is Databox current status?
Databox seems to be up and running. We've updated the status 3 minutes ago.
Was Databox down today?
Databox is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with Databox, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
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