Is Databox Down?

Databox Status is Operational

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Databox Outages

1 Outages in the last 7 days
2 Outages in the last 30 days
1 Days since last incident

Resolved Major Web Application inaccessible

Databox application has been unavailable since 5:40AM EDT (11:40 CET). The issue can be identified by seeing the Internal Server error message when trying to access the accounts or no data being loaded. Syncing of data is not affected and is executed according to the normal schedule. We are investigating the root cause of the issue, and will share an update soon.

1 day ago

Resolved Minor Temporary data syncing delays

We are experiencing temporary syncing delays. Affected are scheduled syncs, as well as on-demand syncs (such as the Query Builder preview). Syncing delays have been present since June 5, 2AM in EDT (8AM CET). The issue can be identified by seeing outdated data on Databoards or the Query Builder taking longer to gather the data. We are already working on resolving this and will share an update soon.

21 days ago

Resolved Minor Temporary issue with connecting Facebook Pages and Instagram Business Data Sources

We have identified an issue with connecting new and reconnecting existing Facebook Pages and Instagram Business Data Sources where an error is received in the connection and reconnection process indicating there is an issue with getting the data from the service API. The issue may have been present since May 5. Upon further investigation, we found that we are getting a reply from the Facebook API of invalid authorisation, indicating that the user connecting the Data Source has insufficient permissions in Facebook while the user, in fact, has the required permissions in the Data Source. We are in contact with Facebook Support to get this resolved with their help as soon as possible.

about 2 months ago

Resolved Minor Slack is experiencing performance issues

Slack is currently experiencing performance issues, including API and Notifications issues. Due to these issues, users can not connect Slack to Databox and are not receiving scheduled Notifications to their Slack workspaces. Read more on Slack's status page: https://status.slack.com/.

3 months ago

Resolved Minor Slack is experiencing performance issues

Slack is currently experiencing performance issues, including API and Notifications issues. Due to these issues, users can not connect Slack to Databox and are not receiving scheduled Notifications to their Slack workspaces. Read more on Slack's status page: https://status.slack.com/.

3 months ago

Databox Components Status

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Frequently Asked Questions

Is Databox down today?
Databox seems to be up and running. We've updated the status 7 minutes ago.
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