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We continuously monitor the official Databox status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Databox outages.
Minor Resolved · 3 months ago · lasted about 2 hours
Issues with data preparation flow
We are experiencing issues with data preparation flow. As a result, errors or sync delays can occur for Scheduled syncs and On demand syncs (setting up new Metrics, Query Builder preview, accessing Advanced settings,..) may result in errors and timeouts. We are investigation the cause behind the behaviour. We will keep you updated on the developments. Thank you for your understanding.
Minor Resolved · 4 months ago · lasted about 4 hours
Web Application occasionally inaccessible with issues with regular and on-demand syncs.
We are experiencing a downtime in the Databox App.
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Major Resolved · 5 months ago · lasted 37 minutes
All functionalities in Databox unavailable - 3rd party issues
We are experiencing a downtime in the Databox App. One of the external services the we depend on is having technical issues and as a result, most of the user interactions in Databox are affected. This includes: loading data, switching Date Ranges, Creating Metrics, connecting Data Sources. Regular syncs are not affected. We are monitoring the developments on the mentioned 3rd party service and will take actions as soon as progress is made there. Thank you for your understanding.
Minor Resolved · 5 months ago · lasted about 2 hours
We are experiencing temporary syncing delays. Affected are scheduled syncs only. On-demand syncs, such as previewing data in Query Builder or in Advances Settings, are not affected. The syncs might be delayed up to 8 hours. The issue can be identified by seeing outdated data on Databoards. We are already working on resolving this issue and will share an update soon.
Minor Resolved · 7 months ago · lasted 1 minute
3rd-party API Issue - Potential issues with Google Analytics 4 Query Builder
We are experiencing an issue where the Google Analytics 4 Query Builder is occasionally not working for certain users because Google is returning 500 Internal error for our sync requests. The behaviour has been present since roughly 12.00 PM EDT (6.00 PM CET), August 31. The issue can be identified by the Metrics drop-down menu in the Google Analytics 4 Query Builder not providing any Metrics for selection. We are monitoring the behaviour and will be reaching out to Google to expose the issue that is causing the behavior. We will share updates as soon as more information becomes available.
Minor Resolved · 8 months ago · lasted 23 minutes
Data syncing delays with possible loading issues
We are experiencing issues with data syncing and with loading the app. Issues have been present since August 10, 9.30 PM (3.30 AM CET). Issue can be identified by seeing data sync delays and by having difficulties with accessing Query Builder, Metric setup, accessing Advanced Settings and loading other elements of the app. We are already working on resolving this and will share an update soon.
Major Resolved · 9 months ago · lasted 23 minutes
Web Application inaccessible
Databox application has been unavailable since 5:40AM EDT (11:40 CET). The issue can be identified by seeing the Internal Server error message when trying to access the accounts or no data being loaded. Syncing of data is not affected and is executed according to the normal schedule. We are investigating the root cause of the issue, and will share an update soon.
User-reported problems for Databox in the last 12 hours. It's a collection of user reports from different sources.
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