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Databox Outages
Resolved Major Web Application inaccessible
Databox application has been unavailable since 5:40AM EDT (11:40 CET). The issue can be identified by seeing the Internal Server error message when trying to access the accounts or no data being loaded. Syncing of data is not affected and is executed according to the normal schedule. We are investigating the root cause of the issue, and will share an update soon.
Resolved Minor Temporary data syncing delays
We are experiencing temporary syncing delays. Affected are scheduled syncs, as well as on-demand syncs (such as the Query Builder preview). Syncing delays have been present since June 5, 2AM in EDT (8AM CET). The issue can be identified by seeing outdated data on Databoards or the Query Builder taking longer to gather the data. We are already working on resolving this and will share an update soon.
Resolved Minor Temporary issue with connecting Facebook Pages and Instagram Business Data Sources
We have identified an issue with connecting new and reconnecting existing Facebook Pages and Instagram Business Data Sources where an error is received in the connection and reconnection process indicating there is an issue with getting the data from the service API. The issue may have been present since May 5. Upon further investigation, we found that we are getting a reply from the Facebook API of invalid authorisation, indicating that the user connecting the Data Source has insufficient permissions in Facebook while the user, in fact, has the required permissions in the Data Source. We are in contact with Facebook Support to get this resolved with their help as soon as possible.
Resolved Minor Slack is experiencing performance issues
Slack is currently experiencing performance issues, including API and Notifications issues. Due to these issues, users can not connect Slack to Databox and are not receiving scheduled Notifications to their Slack workspaces. Read more on Slack's status page: https://status.slack.com/.
Resolved Minor Slack is experiencing performance issues
Slack is currently experiencing performance issues, including API and Notifications issues. Due to these issues, users can not connect Slack to Databox and are not receiving scheduled Notifications to their Slack workspaces. Read more on Slack's status page: https://status.slack.com/.
Databox Components Status
"I spend 2 hours trying to solve an issue and then realize it's due to an [EXTERNAL SERVICE] outage"
Every engineer at some point in time
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Frequently Asked Questions
- Is Databox down today?
- Databox seems to be up and running. We've updated the status 7 minutes ago.
- I'm having issues with Databox, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- Check the Twitter account for more information.
- How can I be notified when Databox is having issues?
- You can subscribe for updates on the official status page or create an account in IsDown. We will send you a notification in real-time when Databox has issues.
- Why use IsDown?
- We want to keep you updated on the status of the services that impact your company. You can setup a notification via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
- What happens when I create an account?
- You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service and get notifications.
- How can I pay for a subscription?
- You can go to the Billing section in your account and choose one of the plans. We've monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
- Can I get a refund?
- We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
- Are we missing an integration?
- Contact us, and we'll add it ASAP.
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