Number of Incidents
3 outages
Since last incident
15 days
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Minor · 15 days ago · lasted about 2 hours
Issues with external service Pusher
We are experiencing issues with the external service Pusher, as we did on September 6. We use Pusher for data loading, connecting new data sources, reconnecting existing data sources and all other asynchronous updates, so issues will potentially appear in all these areas. We are observing the status and functioning of the Pusher service. We are also looking into using alternative services. We will share updates soon.
Minor · 16 days ago · lasted about 7 hours
Issues with external service Pusher
We are experiencing issues with the external service Pusher. We use Pusher for data loading, connecting new data sources, reconnecting existing data sources and all other asynchronous updates, so issues will potentially appear in all these areas. We are observing the status and functioning of the Pusher service. We will share updates as soon as they become available.
Minor · 17 days ago · lasted about 1 hour
Issues with connecting Facebook Pages Data Sources
We identified an issues with connecting Facebook Pages Data Sources in Databox. Facebook Pages accounts cannot be connected in Databox, there might also be issues with re-connecting existing Facebook Pages connections. We are are investigating the matter and will share updates soon.
Minor · 2 months ago · lasted about 3 hours
Issues with database - data not displaying on Datablocks
We're experiencing issues with a data platform database. As a result, data is not loading on Datablocks, there might be issues with changing Date Ranges, Metric Builder previews, accessing Adv. Settings. We are working on the matter and will provide updates soon.
Minor · 2 months ago · lasted 5 days
Twitter integration not operational
Because of a sudden deprecation of the API that we are using for Twitter, the integration is currently not operational. This means that data will not sync for Twitter Metrics and new reports cannot be created for the Twitter Data Sources. We are working towards a solution and will post an update soon.
Minor · 3 months ago · lasted about 2 hours
Data Source connection issues and data delays
We are experiencing issues with connecting Data Sources and issues with preparing synced data, which users will experience as data delays in Databox. We are investigating the behaviour and will share updates soon.
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