Is Databox Down?

Databox status is operational

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Latest Databox Outages

Check the stats and details of the latest Databox outages and issues

0 Outages in the last 7 days
2 Outages in the last 30 days
20 Days since last incident

Minor Resolved · 21 days ago · lasted about 4 hours

Web Application occasionally inaccessible with issues with regular and on-demand syncs.

We are experiencing a downtime in the Databox App.

Major Resolved · 28 days ago · lasted 37 minutes

All functionalities in Databox unavailable - 3rd party issues

We are experiencing a downtime in the Databox App. One of the external services the we depend on is having technical issues and as a result, most of the user interactions in Databox are affected. This includes: loading data, switching Date Ranges, Creating Metrics, connecting Data Sources. Regular syncs are not affected. We are monitoring the developments on the mentioned 3rd party service and will take actions as soon as progress is made there. Thank you for your understanding.

Minor Resolved · about 1 month ago · lasted about 2 hours

Temporary data syncing delays

We are experiencing temporary syncing delays. Affected are scheduled syncs only. On-demand syncs, such as previewing data in Query Builder or in Advances Settings, are not affected. The syncs might be delayed up to 8 hours. The issue can be identified by seeing outdated data on Databoards. We are already working on resolving this issue and will share an update soon.

Minor Resolved · 3 months ago · lasted 1 minute

3rd-party API Issue - Potential issues with Google Analytics 4 Query Builder

We are experiencing an issue where the Google Analytics 4 Query Builder is occasionally not working for certain users because Google is returning 500 Internal error for our sync requests. The behaviour has been present since roughly 12.00 PM EDT (6.00 PM CET), August 31. The issue can be identified by the Metrics drop-down menu in the Google Analytics 4 Query Builder not providing any Metrics for selection. We are monitoring the behaviour and will be reaching out to Google to expose the issue that is causing the behavior. We will share updates as soon as more information becomes available.

Minor Resolved · 4 months ago · lasted 23 minutes

Data syncing delays with possible loading issues

We are experiencing issues with data syncing and with loading the app. Issues have been present since August 10, 9.30 PM (3.30 AM CET). Issue can be identified by seeing data sync delays and by having difficulties with accessing Query Builder, Metric setup, accessing Advanced Settings and loading other elements of the app. We are already working on resolving this and will share an update soon.

Major Resolved · 5 months ago · lasted 23 minutes

Web Application inaccessible

Databox application has been unavailable since 5:40AM EDT (11:40 CET). The issue can be identified by seeing the Internal Server error message when trying to access the accounts or no data being loaded. Syncing of data is not affected and is executed according to the normal schedule. We are investigating the root cause of the issue, and will share an update soon.

Minor Resolved · 6 months ago · lasted 24 minutes

Temporary data syncing delays

We are experiencing temporary syncing delays. Affected are scheduled syncs, as well as on-demand syncs (such as the Query Builder preview). Syncing delays have been present since June 5, 2AM in EDT (8AM CET). The issue can be identified by seeing outdated data on Databoards or the Query Builder taking longer to gather the data. We are already working on resolving this and will share an update soon.

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Frequently Asked Questions

Is Databox down right now? What is Databox current status?
Databox seems to be up and running. We've updated the status less than a minute ago.
Was Databox down today?
Databox is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with Databox, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
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