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Resolved Minor User Interactions temporarily unavailable
We have been experiencing temporary downtime since 9:30 EDT (15:30 CET). On-demand user interactions in Databox, such as changing Date Ranges, building Custom and Calculated Metrics, and opening the Advanced Settings, are resulting in “There is an issue with retrieving the data” errors. On-demand syncs are also affected. We are investigating the root cause of the issue, and will share an update soon.
Resolved Minor Data syncing delays for HubSpot Data Sources
We have identified an issue with HubSpot CRM and HubSpot Marketing Data Sources, where the Data Source connections cannot be refreshed due to rate limits related to refresh access tokens. The issue can be identified by getting the "Temporary sync delay" error messages for HubSpot CRM and HubSpot Marketing Metrics on the Databoards and Query Builders. We are already working on resolving this and will share an update soon.
Resolved Minor Temporary Databoard and WebApp loading delays
Since 2:56 EDT (8:56 CET) we have been experiencing temporary Databoard loading delays. Other user interactions when navigating the WebApp can also be delayed. The issue can be identified by having Databoards and WebApp pages load indefinitely. We are already working on resolving this and will share an update soon.
Resolved Major Temporary issue with loading the Databox WebApp
We are encountering a temporary loading delay when opening the Databox WebApp accessible at app.databox.com. Users can login but will not see any pages loading. We’re already working on resolving the issue and will post an update soon.
Resolved Major Delay with sending push notifications
The push notifications haven't been sent out since 2AM EDT (7AM CET). The missing notifications will be sent with a delay. The data syncing is not affected. We have already identified the cause of the issue, and are working on the resolution.
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