Outage in Databox

Google Sheets connection process ends with error Setup Incomplete

Resolved Minor
June 24, 2025 - Started 4 months ago - Lasted about 1 hour
Official incident page

Incident Report

We have identified an issue where all newly connected Google Sheets files end up in a status with error ‘Setup Incomplete’. Metrics cannot be created for these sources. Previously connected Google Sheets work as expected and metrics can be created and edited for those. We’re investigating the behaviour and will share updates soon.
Components affected
Databox Data & Sync Platform

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 06/24/2025 08:54PM

Issue resolved.

For the Google Sheets data sources in ‘Setup Incomplete’ status: simply click on ‘Complete setup’ to finish the connection process.

Thank you for your patience and understanding. If you have any questions, please reach out to our Support services via chat or help@databox.com.

INVESTIGATING 4 months ago - at 06/24/2025 08:31PM

We have identified an issue where all newly connected Google Sheets files end up in a status with error ‘Setup Incomplete’.
Metrics cannot be created for these sources.
Previously connected Google Sheets work as expected and metrics can be created and edited for those.

We’re investigating the behaviour and will share updates soon.

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