Outage in DataGrail

Trouble logging into DataGrail via Microsoft SSO

Resolved Major
April 06, 2023 - Started about 1 year ago
Official incident page

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Outage Details

We have identified an issue with logging into DataGrail via Microsoft SSO only. We are actively investigating and will post updates as we learn more.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 04/07/2023 01:59AM

This incident has been resolved and users with Microsoft SSO can now login to DataGrail successfully.

IDENTIFIED about 1 year ago - at 04/06/2023 11:37PM

We have identified an issue with logging into DataGrail via Microsoft SSO only.

We are actively investigating and will post updates as we learn more.

Latest DataGrail outages

Direct Contact Integrations Closing Requests without Completion after 14 Day Due Date - over 1 year ago
Direct Contact Integrations Not Initiating Email Workflow - over 1 year ago
Hybrid Integrations Not Sending Direct Contact Emails to Processors - over 1 year ago
DataGrail Account Invites resulting in 500 errors for Customers that utilize GoogleSSO or MicrosoftSSO - over 2 years ago
Data Subject Requesters Unable to Verify Email Address - over 2 years ago

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