Outage in DataGrail

Hybrid Integrations Not Sending Direct Contact Emails to Processors

Resolved Minor

August 31, 2022 - Started over 3 years ago
Official incident page

Incident Report

We have identified an issue with Hybrid integrations not sending Direct Contact emails to Processors. This is the result of the new Authenticated DSR Handling feature release from 08/30 that has since been reverted. We have identified the root cause and are working to fix and rerelease the feature. In the meantime, we are also actively working on resending all Direct Contact emails that should have gone out within the last ~24hrs and were impacted. We will update once the issue is fully resolved.

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Latest Updates ( sorted recent to last )

RESOLVED over 3 years ago - at 09/01/2022 02:28AM

This incident has been resolved.

IDENTIFIED over 3 years ago - at 08/31/2022 10:41PM

We have identified an issue with Hybrid integrations not sending Direct Contact emails to Processors. This is the result of the new Authenticated DSR Handling feature release from 08/30 that has since been reverted.

We have identified the root cause and are working to fix and rerelease the feature. In the meantime, we are also actively working on resending all Direct Contact emails that should have gone out within the last ~24hrs and were impacted.

We will update once the issue is fully resolved.

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