Outage in DataGrail

Hybrid Integrations Not Sending Direct Contact Emails to Processors

Resolved Minor
August 31, 2022 - Started about 3 years ago
Official incident page

Incident Report

We have identified an issue with Hybrid integrations not sending Direct Contact emails to Processors. This is the result of the new Authenticated DSR Handling feature release from 08/30 that has since been reverted. We have identified the root cause and are working to fix and rerelease the feature. In the meantime, we are also actively working on resending all Direct Contact emails that should have gone out within the last ~24hrs and were impacted. We will update once the issue is fully resolved.

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Latest Updates ( sorted recent to last )
RESOLVED about 3 years ago - at 09/01/2022 02:28AM

This incident has been resolved.

IDENTIFIED about 3 years ago - at 08/31/2022 10:41PM

We have identified an issue with Hybrid integrations not sending Direct Contact emails to Processors. This is the result of the new Authenticated DSR Handling feature release from 08/30 that has since been reverted.

We have identified the root cause and are working to fix and rerelease the feature. In the meantime, we are also actively working on resending all Direct Contact emails that should have gone out within the last ~24hrs and were impacted.

We will update once the issue is fully resolved.

Latest DataGrail outages

Direct Contact Form Submission Error - 2 months ago
Access to DataGrail via Okta SSO Impacted - 12 months ago
Intake Form Submission Errors - about 1 year ago
Trouble logging into DataGrail via Microsoft SSO - over 2 years ago
Direct Contact Integrations Closing Requests without Completion after 14 Day Due Date - about 3 years ago

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