Outage in DataGrail

DataGrail Account Invites resulting in 500 errors for Customers that utilize GoogleSSO or MicrosoftSSO

Resolved Minor
February 11, 2022 - Started over 3 years ago
Official incident page

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Outage Details

We have identified an issue with DataGrail Account Invites leading to 500 errors for Customers that utilize GoogleSSO or MicrosoftSSO to log into DataGrail. We have identified a fix and are currently validating this internally.
Latest Updates ( sorted recent to last )
RESOLVED over 3 years ago - at 02/11/2022 09:12PM

This incident has been fully resolved and the platform is functioning normally.

IDENTIFIED over 3 years ago - at 02/11/2022 08:22PM

We have identified an issue with DataGrail Account Invites leading to 500 errors for Customers that utilize GoogleSSO or MicrosoftSSO to log into DataGrail.

We have identified a fix and are currently validating this internally.

Latest DataGrail outages

Direct Contact Form Submission Error - about 1 month ago
Access to DataGrail via Okta SSO Impacted - 11 months ago
Intake Form Submission Errors - about 1 year ago
Trouble logging into DataGrail via Microsoft SSO - over 2 years ago
Direct Contact Integrations Closing Requests without Completion after 14 Day Due Date - almost 3 years ago

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