Outage in DataGrail

DataGrail Account Invites resulting in 500 errors for Customers that utilize GoogleSSO or MicrosoftSSO

Resolved Minor
February 11, 2022 - Started over 3 years ago
Official incident page

Incident Report

We have identified an issue with DataGrail Account Invites leading to 500 errors for Customers that utilize GoogleSSO or MicrosoftSSO to log into DataGrail. We have identified a fix and are currently validating this internally.

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Latest Updates ( sorted recent to last )
RESOLVED over 3 years ago - at 02/11/2022 09:12PM

This incident has been fully resolved and the platform is functioning normally.

IDENTIFIED over 3 years ago - at 02/11/2022 08:22PM

We have identified an issue with DataGrail Account Invites leading to 500 errors for Customers that utilize GoogleSSO or MicrosoftSSO to log into DataGrail.

We have identified a fix and are currently validating this internally.

Latest DataGrail outages

Direct Contact Form Submission Error - 2 months ago
Access to DataGrail via Okta SSO Impacted - 12 months ago
Intake Form Submission Errors - about 1 year ago
Trouble logging into DataGrail via Microsoft SSO - over 2 years ago
Direct Contact Integrations Closing Requests without Completion after 14 Day Due Date - about 3 years ago

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