Outage in Datto

PSA - LR01 - Intermittent Resource Logouts

Resolved Minor
March 18, 2024 - Started 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Our teams are currently investigating resources within the LR01 zone experiencing intermittent logouts from Autotask PSA with the message "You are about to exceed the maximum number of active logins associated with this user account." Thank you for your patience!
Components affected
Datto Limited Release
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 03/18/2024 02:25PM

Thank you for your patience, this incident has been resolved.

Our Developers were able to push a fix which has resolved the behavior. However, as part of that fix, it does require that you log out of any existing Autotask instances. Once you are logged out, please log back into Autotask as normal.

MONITORING 2 months ago - at 03/18/2024 02:09PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 2 months ago - at 03/18/2024 01:55PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 2 months ago - at 03/18/2024 12:13PM

Our teams are currently investigating resources within the LR01 zone experiencing intermittent logouts from Autotask PSA with the message "You are about to exceed the maximum number of active logins associated with this user account."

Thank you for your patience!

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