Outage in dbt Cloud

Users being asked to reauthenticate SSO when accessing the IDE

Resolved Minor
February 21, 2024 - Started 3 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We have had a report of users being asked to re-authenticate using SSO when opening the IDE. This is happening for both users logging in using username and password and users who have already authenticated via SSO. For users already authenticated via SSO, re-authenticating directs them to the IDE. This is not affecting other components of the dbt Cloud application, like Environments, Jobs, and dbt Explorer. It also only seems to be affecting customers on the US Multi-Tenancy. We are continuing to investigate and hope to have a further update soon.
Components affected
dbt Cloud IDE
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/21/2024 01:35PM

This incident is now being resolved.

MONITORING 3 months ago - at 02/21/2024 01:34PM

The fix has been deployed. We can confirm that this issue is now resolved.

IDENTIFIED 3 months ago - at 02/21/2024 10:33AM

We are in the process of deploying the fix.

IDENTIFIED 3 months ago - at 02/21/2024 10:29AM

We would like to apologize as there is a correction to the problem detailed in the original description. This issue is only affecting users who do have SSO configured but are logging into dbt Cloud using a username and password. We are in the process of implementing a fix. We hope to have a further update soon.

INVESTIGATING 3 months ago - at 02/21/2024 09:12AM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 02/21/2024 09:09AM

We have had a report of users being asked to re-authenticate using SSO when opening the IDE. This is happening for both users logging in using username and password and users who have already authenticated via SSO.
For users already authenticated via SSO, re-authenticating directs them to the IDE.
This is not affecting other components of the dbt Cloud application, like Environments, Jobs, and dbt Explorer. It also only seems to be affecting customers on the US Multi-Tenancy.
We are continuing to investigate and hope to have a further update soon.

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