Outage in DonorPerfect

Intermittent Insta-Charge Issue

Resolved Minor
May 09, 2023 - Started 12 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We're currently investigating an issue that is causing an error when processing an Insta-Charge payment or adding/editing a payment method. We apologize for any inconvenience this might be causing you, and we are working hard to resolve the problem as quickly as possible. Thank you for your patience.
Components affected
DonorPerfect DonorPerfect Online Forms
Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 05/09/2023 11:20PM

This incident has been resolved! Thank you again for your patience.

MONITORING 12 months ago - at 05/09/2023 09:06PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 12 months ago - at 05/09/2023 08:30PM

We're currently investigating an issue that is causing an error when processing an Insta-Charge payment or adding/editing a payment method. We apologize for any inconvenience this might be causing you, and we are working hard to resolve the problem as quickly as possible. Thank you for your patience.

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