Number of Incidents
0 outages
Since last incident
133 days
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Minor · 4 months ago · lasted 1 day
Intermittent issues with Downloading Transactions from Classic Online Forms
We are currently investigating an issue with Classic Online Form transactions erroring upon download. Your donations are processing without issue but we recommend that you do not attempt to download your pending transactions until this issue is resolved. Thank you for being so patient. We will keep you updated here!
Minor · 5 months ago · lasted about 3 hours
Intermittent Insta-Charge Issue
We're currently investigating an issue that is causing an error when processing an Insta-Charge payment or adding/editing a payment method. We apologize for any inconvenience this might be causing you, and we are working hard to resolve the problem as quickly as possible. Thank you for your patience.
Minor · 6 months ago · lasted about 3 hours
Insta-Charge Processing Unavailable
We're currently investigating an issue that is causing an error when processing an Insta-Charge payment or adding/editing a payment method. We apologize for any inconvenience this might be causing you, and we are working hard to resolve the problem as quickly as possible. Thank you for your patience.
Minor · 9 months ago · lasted about 2 hours
DonorPerfect Report, Dashboard and Online Form Errors
We are currently investigating an issue where some users are receiving errors when attempting to generate reports and load their dashboards. We are also seeing that donors are experiencing errors when loading Online Forms Classic and users are experiencing errors when trying to download entries. Our team is working quickly to resolve these issues and will post updates here. We apologize for any inconvenience.
Minor · 9 months ago · lasted about 20 hours
Intermittent issues processing payments on New and Classic online forms
We are seeing intermittent processing issues when donors attempt to submit a donation on both new and classic online forms. We are working with our processing vendor to rectify the issue as soon as possible. We will keep you updated here. Thank you for your patience.
Minor · 11 months ago · lasted about 21 hours
Intermittent Errors when Submitting Payment on Classic Forms
We have had reports of some donors experiencing an error "Failed to Complete Step 3 due to internal error" when submitting payment using the Classic Online Forms (Weblink). We are working hard to resolve this and apologize for any inconvenience.
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