Outage in dotdigital

Issues with Support Livechat

Resolved Minor
February 24, 2022 - Started about 2 years ago - Lasted about 1 month
Official incident page

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Outage Details

We're currently experiencing issues with Livechats into our Support and Customer Service Team. Our Support & Customer Service Team are currently unable to receive/answer any Livechats due to these issues. If you need to contact us urgently, you can use support@dotdigital.com or find our telephone numbers here: https://support.dotdigital.com/hc/en-gb/articles/360011229880
Latest Updates ( sorted recent to last )
MONITORING about 2 years ago - at 02/24/2022 05:30PM

All LiveChat Support functionality is now restored.
We're keeping a watchful eye on things to make sure it stays that way. We'll let you know when we’re 100% confident everything is fully back to normal.

IDENTIFIED about 2 years ago - at 02/24/2022 04:18PM

We're currently experiencing issues with Livechats into our Support and Customer Service Team. Our Support & Customer Service Team are currently unable to receive/answer any Livechats due to these issues. If you need to contact us urgently, you can use support@dotdigital.com or find our telephone numbers here: https://support.dotdigital.com/hc/en-gb/articles/360011229880

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