Outage in dotdigital

Intermittent API performance issues (Region 1 - Europe)

Resolved Minor
April 27, 2023 - Started about 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

We're investigating an issue with API performance. This issue is intermittent causing slow processing of API calls and sometimes a 502/524 error. We're working as quickly as possible to resolve the issue and get things back to normal. We'll share another update shortly.
Components affected
dotdigital Europe - API
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 04/27/2023 11:37AM

We’ve monitored the situation for some time now and we’re confident this issue is fully resolved. If you look back here in a day or two, you’ll find our RCA uploaded. Sorry about the interruption this caused.

MONITORING about 1 year ago - at 04/27/2023 11:10AM

We applied a fix a few minutes ago. We're now seeing immediate and sustained improvements in API performance. Thanks for your patience while we worked on this problem. We'll monitor the situation from here and post a final update once we're totally satisfied it's resolved.

INVESTIGATING about 1 year ago - at 04/27/2023 09:53AM

We're investigating an issue with API performance. This issue is intermittent causing slow processing of API calls and sometimes a 502/524 error. We're working as quickly as possible to resolve the issue and get things back to normal. We'll share another update shortly.

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