Outage in DrChrono

Task and message counts temporarily unavailable

Resolved Minor
November 04, 2022 - Started about 3 years ago - Lasted 3 days
Official incident page

Incident Report

Our engineering team is increasing capacity for vital system functions by blocking task counts and messaging counts. This will be temporary. You will not be able to see the active task/message counts but will still be able to access your tasks and messages.
Components affected
DrChrono drchrono iPad EHR DrChrono drchrono.com

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Latest Updates ( sorted recent to last )
RESOLVED about 3 years ago - at 11/07/2022 02:33PM

Our team has confirmed that the active tasks and message counts should now be displayed correctly. System speed and functionality should also be operating normally.

Please feel free to reach out to the Support team should you continue to experience issues and we will be happy to assist you.

IDENTIFIED about 3 years ago - at 11/04/2022 03:44PM

Our engineering team is increasing capacity for vital system functions by blocking task counts and messaging counts. This will be temporary. You will not be able to see the active task/message counts but will still be able to access your tasks and messages.

INVESTIGATING about 3 years ago - at 11/04/2022 03:42PM

Our engineering team is increasing capacity for vital system functions by blocking task counts and messaging counts. This will be temporary. You will not be able to see the active task/message counts but will still be able to access your tasks and messages.

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