Outage in Duo Security

Multiple Deployments: Latency for Reporting in Admin Panel and Admin API

Resolved Minor
May 06, 2022 - Started almost 2 years ago - Lasted 2 days
Official incident page

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Outage Details

We have identified an issue that prevented log entries from being populated correctly for events that occurred since 06:03 UTC. This issue affects the Authentication Log visible via the Duo Admin Panel as well as authentication logs retrieved via the Duo Admin API. Recovery is currently in progress and we will post an update as soon as all entries are up to date. No authentications are affected and all other services are operational at this time.
Components affected
Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel
Latest Updates ( sorted recent to last )
MONITORING almost 2 years ago - at 05/09/2022 03:47AM

We have resolved the latency issue in the Authentication Log for all events, including those that occurred on May 6, 2022 between 17:05 and 17:20 UTC and are continuing to monitor the situation.

IDENTIFIED almost 2 years ago - at 05/08/2022 04:06PM

Update - We have corrected the latency issue in the Authentication Log for all events except those that occurred on May 6, 2022 between 17:05 and 17:20 UTC. We are continuing to work to restore those log entries.

IDENTIFIED almost 2 years ago - at 05/06/2022 07:58PM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 2 years ago - at 05/06/2022 07:58PM

We have identified an issue that prevented log entries from being populated correctly for events that occurred since 06:03 UTC. This issue affects the Authentication Log visible via the Duo Admin Panel as well as authentication logs retrieved via the Duo Admin API.
Recovery is currently in progress and we will post an update as soon as all entries are up to date.

No authentications are affected and all other services are operational at this time.

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