Outage in Cisco Duo

SMS delivery issues to users in India

Resolved Minor

May 15, 2023 - Started almost 3 years ago - Lasted about 8 hours
Official incident page

Incident Report

We are currently investigating an issue causing SMS delivery to fail to users in India. We are working to correct the issue as soon as possible. Please check back here or subscribe to updates for any changes.

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Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 05/16/2023 04:01AM

The issue with SMS Delivery in India has been resolved. All services are operational at this time.

MONITORING almost 3 years ago - at 05/16/2023 01:21AM

Carriers impacted by the delivery failures appear to have stabilized and we are seeing increased success rates for SMS delivery in the India region.
We will continue to monitor the issue and will post any updates when the incident is considered fully resolved.
Please check back here or subscribe here for further updates.

IDENTIFIED almost 3 years ago - at 05/15/2023 07:49PM

We have identified that the issue of failed SMS delivery to users in India is related to outages at the carrier level.

Please check back here or subscribe to updates for any changes.

INVESTIGATING almost 3 years ago - at 05/15/2023 07:41PM

We are currently investigating an issue causing SMS delivery to fail to users in India. We are working to correct the issue as soon as possible.
Please check back here or subscribe to updates for any changes.

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