Outage in Dutchie

Discount Sync V2 Menu Card Sync - Images and Descriptions not migrated

Resolved Minor
March 08, 2024 - Started about 2 months ago - Lasted about 6 hours
Official incident page

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Outage Details

The engineering team is investigating an issue with Ecommerce Discount display information being overwritten due to the POS-Ecomm Discount Sync V2.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/08/2024 11:14PM

Engineering has restored previous discount configurations.

IDENTIFIED about 2 months ago - at 03/08/2024 09:35PM

Engineering continues to work to restore previous configurations

IDENTIFIED about 2 months ago - at 03/08/2024 09:05PM

Engineering is reviewing the POS DB query in preparation to sync discount data.

IDENTIFIED about 2 months ago - at 03/08/2024 08:34PM

Validation steps have been defined. The team continues to work on creating the DB query.

IDENTIFIED about 2 months ago - at 03/08/2024 08:05PM

The eng team is working on creating the DB query that will sync the pulled discount data from Ecomm to POS and defining validation steps.

IDENTIFIED about 2 months ago - at 03/08/2024 07:36PM

The team is currently working to create the DB query to sync the Ecomm data to POS.

IDENTIFIED about 2 months ago - at 03/08/2024 07:05PM

The engineering team has pulled the historical Ecomm discount data and is now working to sync that data to POS.

INVESTIGATING about 2 months ago - at 03/08/2024 06:35PM

The Eng team is continuing to pull historical discount data.

Discounts are still functional, but may be missing or have incorrect display information for the name, description, and image fields.

INVESTIGATING about 2 months ago - at 03/08/2024 06:06PM

The Eng team is continuing to pull historical discount data.
Note: Specials/Discounts still exist within Dutchie Ecomm, however the display details (Name, Description, Image) may have been overwritten.

INVESTIGATING about 2 months ago - at 03/08/2024 05:35PM

Eng is determining how to pull historical discount data for affected customers with the goal of re-syncing the correct data over to POS.

INVESTIGATING about 2 months ago - at 03/08/2024 05:28PM

The engineering team is investigating an issue with Ecommerce Discount display information being overwritten due to the POS-Ecomm Discount Sync V2.

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