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Stats

0 incidents in the last 7 days

0 incidents in the last 30 days

Automatic Checks

Last check: 1 minute ago

Last known issue: about 2 months ago

Latest Incidents

Last 30 days

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Resolved Intermittent order terminal crashes and missing customer information

We are currently investigating the issue.

about 2 months ago Official incident report

Resolved Treez Expired SSL Certificate

The SSL certificate that encrypts traffic from the dutchie servers to the treez servers has expired. Treez is aware of the issue and they are working to update their certificates. Orders and Menus will not be able to sync until the certificate is fixed.

about 2 months ago Official incident report

Resolved Flowhub API Issues

We are aware of a service outage with the Flowhub API. We will continue to monitor - you may see orders not properly passing to Flowhub or menus being out of date.

about 2 months ago Official incident report

Resolved We are currently investigating elevated error rates with loading consumer menus and dispensary admin portals.

We are currently investigating this issue.

Resolved Microsoft Azure DNS Outage

Microsoft Azure is having a global outage of their DNS system. This will cause order & menu sync to fail for systems that rely on Azure.

Resolved SMS Messaging Delays

Beginning at 05:25AM PST on Feb 26 our SMS gateway, Twilio, began to observe issues causing messages to be delayed up to 2-3 hours. As of 07:55AM PST all issues have been resolved and SMS messages are again sending without delay. https://status.twilio.com/incidents/zmz5c9prz8mm

Resolved Cova Orders Failing to Send

Cova is currently having an outage affecting their ability to receive orders. We are working with them to resolve the issue.

Resolved Pineapple Express Orders Failing to Send

Our Fleet Management integration, Pineapple Express, is having issues with their API affecting multiple dispensaries. This is affecting our ability to send orders to them. We are working with Pineapple Express to resolve these issues.

Resolved SMS Deliverability Issues

We are investigating reports of a high rate of SMS deliverability errors.

Resolved COVA Orders Delayed

There is a delay with the COVA order endpoint that is causing orders sent from Dutchie to not appear within the COVA POS for up to 30 minutes. COVA is aware of this issue and is working on a resolution.

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Monitoring Incidents
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