ecobee Status

Resolved Interruption to ecobee Two-Factor Authentication (SMS)

We’ve received reports of ecobee Two-Factor Authentication not working. Our team has identified the issue and are looking for a solution. Some people might be noticing they are not receiving an SMS code at this time. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

Resolved Interruption to Thermostat Online Services

Investigating – Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

Resolved Interruption to SmartCamera Online Services

We’ve received reports of SmartCamera Online Services not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to register their SmartCamera device. If you’ve already registered your SmartCamera, live feed is still available with the ecobee app. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

Resolved Interruption to Thermostat Online Services

Investigating – Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

Resolved Interruption to Push notifications for iOS customers

Investigating – Some iOS customers may be having trouble receiving push notifications from ecobee services including Haven. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app is unable to receive these notifications. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

Resolved Interruption to Thermostat Online Services

Investigating – Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

Resolved Interruption to ECP services

We are currently experiencing and interruption to ECP services. This means that ECP functionality might be impaired or temporarily unavailable. ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events during this time. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.

Resolved ecobee Web Portal is unavailable

We have identified an issue with the ecobee web portal, and are working on a resolution.

Resolved Interruption to Switch+ Online Services

Investigating – Some people may be having trouble using our Switch+ Online Applications. We’re working hard to figure out why the app and voice integration are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

Resolved Slow Haven Autopilot Updates

We’ve received reports of ecobee Haven Online Services not working. Our team is on it and looking for a solution. We are aware that customers are seeing slow updates to their home arm state. The good news is your SmartCamera live feed and recorded videos are still available. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.