We continuously monitor the official ecobee status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last ecobee outages.
Major Resolved · 2 days ago · lasted about 5 hours
Interruption to SmartCamera Online Services
We’ve received reports that SmartCamera Online Services are not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to access their SmartCamera live feed and video cannot be recorded with the ecobee app. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
Major Resolved · about 1 month ago · lasted about 3 hours
Interruption to SmartCamera Online Services
We’ve received reports that SmartCamera Online Services are not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to access their SmartCamera live feed and video cannot be recorded with the ecobee app. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
Major Resolved · about 2 months ago · lasted 1 day
It looks like we’re experiencing an outage on www.ecobee.com. Thanks for your patience as we work to get things back up and running as soon as possible. Stay tuned for updates.
Major Resolved · about 2 months ago · lasted 38 minutes
Interruption to ecobee Mobile Services
It looks like some people are experiencing an interruption to ecobee Mobile Services. This means the ecobee app and web portal may be temporarily unavailable. The good news is that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.
Major Resolved · 3 months ago · lasted 34 minutes
Interruption to ecobee Smart Security Online Services
We’ve received reports of ecobee Smart Security Online Services not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to view their Activity Feed and are experiencing issues with Autopilot and Alerts. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
Major Resolved · 3 months ago · lasted about 4 hours
Interruption to Thermostat Online Services
Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.
User-reported problems for ecobee in the last 12 hours. It's a collection of user reports from different sources.
Check the current status of the components
ecobee designs intelligent thermostats, cameras, and sensors that work better together to improve everyday life.