ecobee

ecobee Status

Official source
Everything seems OK
ecobee had 6 problems in the last month.
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Stats

0 incidents in the last 7 days

6 incidents in the last 30 days

Automatic Checks

Last check: 5 minutes ago

Last known issue: 7 days ago

Latest Incidents

Last 30 days

13/04
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13/05

Resolved Disruption to SmartCamera Online Services

We’ve received reports that SmartCamera Online Services are not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to access their SmartCamera live feed and video cannot be recorded with the ecobee app. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

Resolved Interruption to ecobee Authentication Services

We’ve received reports of ecobee Authentication Services not working. Our team is on it and looking for a solution. Some people might be noticing they are unable to reset their password, sign-in or sign-up to their ecobee account. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

Resolved Interruption to ecobee Authentication Services

We’ve received reports of ecobee Authentication Services not working due to an upstream provider outage. Our team is on it and looking for a solution. Some people might be noticing they are unable to reset their password, sign-in or sign-up to their ecobee account. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

Resolved Interruption to Thermostat Online Services

Investigating – Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

Resolved Interruption to Thermostat Online Services

Investigating – Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

Resolved Interruption to SmartCamera Online Services

We’ve received reports of SmartCamera Online Services not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to register their SmartCamera device. If you’ve already registered your SmartCamera, live feed is still available with the ecobee app. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

Resolved Interruption to Android Mobile Apps

Investigating – Some people may be having trouble using our Android Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

about 2 months ago Official incident report

Resolved Interruption to ecobee Two-Factor Authentication (SMS)

We’ve received reports of ecobee Two-Factor Authentication not working. Our team has identified the issue and are looking for a solution. Some people might be noticing they are not receiving an SMS code at this time. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

Resolved Interruption to Thermostat Online Services

Investigating – Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

Resolved Interruption to SmartCamera Online Services

We’ve received reports of SmartCamera Online Services not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to register their SmartCamera device. If you’ve already registered your SmartCamera, live feed is still available with the ecobee app. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

Trusted by teams from all over the world

Services Available
805
Incidents registered
47682
Monitoring Incidents
77

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