Outage in Ekco Cloud Edinburgh

Upstream transit intermittency

Resolved Minor
June 16, 2022 - Started almost 2 years ago
Official incident page

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Outage Details

Starting at 1323, monitoring systems detected a number of issues relating to connectivity flaps outside the Ekco network. A very small number of clients may have seen brief drops as connections re-routed via redundant paths, as well as seeing connectivity intermittency to third party services such as Microsoft Office 365. We are liaising with our upstream Tier-1 providers to find out more information on what appears to be a global issue. Should you have any questions or concerns, please reach out to Support via support@ek.co or call +44 1273 987 920.
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 06/16/2022 06:16PM

Further discussions with upstream Tier-1 providers have identified an issue between GTT (AS3257) and Lumen (AS3356) during this time. Due to the size of these carriers this caused widespread intermittency globally for a short period.

INVESTIGATING almost 2 years ago - at 06/16/2022 01:26PM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 06/16/2022 01:25PM

Starting at 1323, monitoring systems detected a number of issues relating to connectivity flaps outside the Ekco network. A very small number of clients may have seen brief drops as connections re-routed via redundant paths, as well as seeing connectivity intermittency to third party services such as Microsoft Office 365. We are liaising with our upstream Tier-1 providers to find out more information on what appears to be a global issue.

Should you have any questions or concerns, please reach out to Support via support@ek.co or call +44 1273 987 920.

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