Outage in Eleos Technologies

Residual Errors From Incident

Resolved Minor

November 21, 2022 - Started over 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

We are aware of an issue affecting a small number of Eleos Platform mobile app users. This issue prevents the app from synchronizing new or updated data, such as messages, from the device to our servers. Logging out and back will briefly work around this issue, but the issue will manifest again shortly. We have identified the cause of this issue, and we are working to put a fix in place in production as soon as possible. We expect to have this fix deployed in the next 30 minutes and will follow up at that time.

Components affected

Eleos Technologies Mobile Apps

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 11/21/2022 06:01PM

We’ve deployed a fix for this issue to production and confirmed that affected users are now seeing successful syncs. The fix resolves the issue server-side. Drivers do not need to log out and back in to see resolution.

IDENTIFIED over 1 year ago - at 11/21/2022 04:51PM

We are aware of an issue affecting a small number of Eleos Platform mobile app users. This issue prevents the app from synchronizing new or updated data, such as messages, from the device to our servers. Logging out and back will briefly work around this issue, but the issue will manifest again shortly.

We have identified the cause of this issue, and we are working to put a fix in place in production as soon as possible. We expect to have this fix deployed in the next 30 minutes and will follow up at that time.

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