Resolved Empatica API Outage
We are investigating an issue with Empatica API being unreachable.
Resolved Empatica API Outage
Empatica APIs are currently unavailable.
Resolved Raw Data Download Under Required Maintenance
Raw Data Download is currently under required maintenance. Data export requests won't be lost and will be processed after the maintenance has been completed.
Resolved Major Outage
Our 3rd party cloud provider is facing issues with one of the key pieces of Empatica infrastructure. The problem is under investigation and we are waiting for it to be resolved. Alerting functionalities will not be affected, and we do not expect any data loss.
Resolved Planned Email Downtime
As a consequence of Mandrill planned downtime, email delivery is expected to be delayed. All emails expected to be delivered from 5am UTC until 1pm UTC will be eventually delivered when Mandrill planned downtime completes. More information about Mandrill maintenance can be found here: - https://mailchimp.com/planned-mandrill-outage - https://twitter.com/mandrillapp
Resolved Degraded performance in data processing
We are noticing an increase in API requests which is causing a slow down in data processing.
Resolved Partial Outage
A network issue caused our database to reject all the connections, therefore being unresponsive for 5 minutes.
Resolved Inaccurate Rest results for some users
Starting from Friday, September 6, our sleep and activity algorithms have been providing inaccurate results for a limited set of users. Embrace and Alert users: Please be assured that no data is lost and that this does not affect the seizure monitoring and alerting functionalities of your Embrace. Research users: Please be assured that no data has been lost and that this does not affect the data collection to the Research Portal. Alert functionality also remains unaffected. This means that users will see an incorrect visualization of their sleep and activity periods in the Mate App. For Research, the rest and activity shown in the Summary Report will also appear incorrect for all affected users. We are currently working on understanding the root cause of this issue, so we can restore the correct rest and activity data for all affected users.
Resolved This is an example incident
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