Number of Incidents
0 outages
Since last incident
775 days
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Minor · about 2 years ago · lasted 7 months
Intermittent issues with new user registration
Alumni community, we are aware that some customers are experiencing intermittent issues associated with new user registration. We are actively investigating. This does not impact access to the portal for registered users or admins. We will keep you updated until the service is fully restored. We apologize for any inconvenience and thank you for your patience.
Minor · over 2 years ago · lasted 11 months
SSO Login / Intermittent Failure
We are investigating a global issue where certain customers logging in via SSO are experiencing a "time out" error. Impacted customers have been alerted and customers can still access the system by the provided direct logon URL.
Minor · over 2 years ago · lasted 11 months
SSO Login / Customer Reported Intermittent Failure
Singular customer has noted a time out with the SAML requests for customers logging in via SSO. The impact is only for Administrator Accounts and we have been unable to reproduce. We will continue to monitor the situation.
Minor · over 2 years ago · lasted about 1 year
Messaging: Transactional Emails Sending Duplicates
We are currently investigating an issue where our downstream email delivery provider is sending duplicate transactional emails to users. This issue is limited in scope to new user registration reminders only and no other messaging or communications module is impacted.
Minor · about 3 years ago · lasted over 1 year
Technical Incident - Mail and Stat Delays, v2/v3 API Calls and Site Down
Our downstream messaging provider (SendGrid) is experiencing an outage. We are seeing mail and stat delays (including Legacy and New Marketing Campaigns). Mail is being accepted but could be stuck in queue. Users may be experiencing a higher volume of v2/v3 API call errors, especially 5xx errors around 9:45 AM MT. Details can be found: https://status.sendgrid.com/incidents/c2k6nqpr9t7p
Minor · over 3 years ago · lasted about 2 years
Site speed impact for EU customers
We identified a degradation in service (site speed) for certain EU visitors. This issue has been resolved and all services are restored.
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