Outage in EnterpriseAlumni

SSO Login / Intermittent Failure

Resolved Minor
May 04, 2021 - Started almost 3 years ago - Lasted 11 months
Official incident page

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Outage Details

We are investigating a global issue where certain customers logging in via SSO are experiencing a "time out" error. Impacted customers have been alerted and customers can still access the system by the provided direct logon URL.
Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 05/04/2021 09:55PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 3 years ago - at 05/04/2021 05:53PM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 3 years ago - at 05/04/2021 05:41PM

The issue has been raised with our downstream vendor (SAP) and are expecting a deployed solution within 24hrs. Impacted customers have been alerted and customers can still access the system by the provided direct logon URL.

INVESTIGATING almost 3 years ago - at 05/04/2021 05:36PM

We are investigating a global issue where certain customers logging in via SSO are experiencing a "time out" error. Impacted customers have been alerted and customers can still access the system by the provided direct logon URL.

Latest EnterpriseAlumni outages

Intermittent issues with new user registration - over 2 years ago
SSO Login / Customer Reported Intermittent Failure - almost 3 years ago
Messaging: Transactional Emails Sending Duplicates - over 3 years ago
Technical Incident - Mail and Stat Delays, v2/v3 API Calls and Site Down - over 3 years ago
Site speed impact for EU customers - about 4 years ago

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