Outage in Envoy

Unable to print badges after update to Visitors Kiosk Version 3.11.3

Resolved Minor
June 23, 2022 - Started about 3 years ago - Lasted about 2 hours
Official incident page

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Outage Details

We are aware of an issue where customers are not able to print badges after updating to Visitors Kiosk Version 3.11.3 This is under investigation
Components affected
Envoy Visitor registration
Latest Updates ( sorted recent to last )
MONITORING about 3 years ago - at 06/23/2022 04:43PM

Our Engineering team has identified the root issue within Kiosk v3.11.3 impacting the ability to print badges and is in the process of reverting the update into the App Store. Customers will be notified once the new version is available to download; the estimated time to availability is approximately 24 hours.

INVESTIGATING about 3 years ago - at 06/23/2022 02:23PM

We are aware of an issue where customers are not able to print badges after updating to Visitors Kiosk Version 3.11.3

This is under investigation

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