Outage in Equinix

Network Component Issue (Metro Connect)

Resolved Minor
November 27, 2023 - Started almost 2 years ago - Lasted about 8 hours
Official incident page

Incident Report

Equinix SMC confirmed that affected services have recovered at 01:30 UTC after the device self-reboot. Investigation will continue with the equipment vendor to identify the root cause. Next Action: Equinix SMC will continue to monitor the device's stability.. [2023-11-27 03:20:48 - mravi, Incident- Network- Initial Type
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Incident Number: INC0021274
[Metro Connect - Asia-Pacific (TY)]
Components affected
Equinix TY - Tokyo
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 11/27/2023 02:43PM

2023-11-27 04:45:31 - mravi, Incident- Network- Update Type] : Equinix SMC confirmed that affected services have recovered at 01:30 UTC after the device self-reboot.
Investigation will continue with the equipment vendor to identify the root cause.
Next Action: Equinix SMC will continue to monitor the device's stability..
t0qgjb1yt7g4
Incident Number: INC0021274[Metro Connect - Asia-Pacific (TY)]

IDENTIFIED almost 2 years ago - at 11/27/2023 06:40AM

Equinix SMC confirmed that affected services have recovered at 01:30 UTC after the device self-reboot.
Investigation will continue with the equipment vendor to identify the root cause.
Next Action: Equinix SMC will continue to monitor the device's stability.. [2023-11-27 03:20:48 - mravi, Incident- Network- Initial Type
t0qgjb1yt7g4
Incident Number: INC0021274[Metro Connect - Asia-Pacific (TY)]

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