FastSpring Status

Resolved Slow loading or timeout with Store Builder Library

We are noticing slow loading or timeouts with SBL, popup storefronts, and other components. We are currently investigating the issue and will provide updates here.

Resolved Support Portal Login

We are currently experiencing technical difficulties with our customer support portal. As a temporary workaround please submit your support request to [email protected] and include as much detail as possible. We will inform you when the portal is working again. Thank you for your patience; response and resolution times are currently slow due to the portal issue.

Resolved PayPal disruption

We're seeing an impact to some of orders placed on our platform using PayPal due to an ongoing Production Service Disruption at PayPal (details here: https://www.paypal-status.com/product/production).

Resolved Duplicate Subscription Rebill Charges

We are investigating cases where the rebilling process for subscription caused duplicate charges on some orders.

Resolved Web Storefronts and Popup Storefronts are not working correctly.

Web Storefronts and Popup Storefronts experienced an outage from 16:16 to 16:45, PDT. During this time, customers were unable to purchase.

Resolved Degraded performance for Contextual Stores

We are currently investigating the issue.

Resolved Intermittent Download Issues

Due to an issue with our third-party file hosting partners, customers may intermittently encounter error messages when attempting to download their file fulfillments. Our partners are aware of the issue and are working to resolve it. We apologize for the inconvenience.

Resolved Degraded performance for Classic and Contextual Stores

We experienced several occurrences of degraded performance for Classic and Contextual Stores, as well as server API requests, during the following time frames: 17:55 - 18:00 UTC 18:32 - 18:42 UTC 18:55 - 19:03 UTC 19:15 - 19:18 UTC 19:50 - 20:02 UTC We identified the cause of the performance issues and took corrective measures, and all systems are once again functioning normally. We apologize for any inconvenience this may have caused.

Resolved Degraded performance for Dashboard, Springboard and Stores

Dashboard, Springboard and Stores are back up but we are experiencing degraded performance. We are continuing to work to improve performance.

Resolved Dashboard, Springboard and Stores are Down

Springboard, Dashboard, and all stores are currently unavailable. We are working to resolve the issue.