This chart provides user-reported problems for FastSpring in the last 12 hours. It's a collection of user reports from different sources.
We continuously monitor the official FastSpring status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last FastSpring outages and possible affected you.
Major · started 5 months ago
SEPA payment processing has been removed as a payment option for new orders because of an issue with our processing partner. We will re-enable SEPA as a payment method when available. Subscription rebills are not affected. We project the problem will be resolved Monday. We will update as needed on this page.
Major Resolved · 3 months ago · lasted about 17 hours
Some attempts to POST to the /accounts API endpoint are returning the following error code with a 400 HTTP status response - “email is passed as null. API cannot create account with empty email” We have identified the root cause and are actively working on a solution.
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Minor Resolved · 4 months ago · lasted 5 days
An incorrect payout notification sent on September 15 related to the sales for the week ending September 14th was sent in error. Although the amount stated as the payment has been deducted from your running balance reflected in the FastSpring platform, the funds were not deducted from your account and will not be paid out early. These funds will be included with your next scheduled payout as is appropriate. The underlying issue has been identified and resolved and will not impact upcoming payments. We are looking into the root cause of the problem which resulted in this process running out of schedule and are working on correcting the running balance.
Major Resolved · 9 months ago · lasted about 3 hours
We are currently investigating an issue with our APIs that has led to an increase in error responses.
Minor Resolved · 9 months ago · lasted about 3 hours
We are currently investigating additional issues with some subset of rebills going back to Apr-18.
Major Resolved · 11 months ago · lasted about 1 month
Missing Webhooks and Duplicate Buyer Notifications
We are currently investigating the issue.
Minor Resolved · 12 months ago · lasted about 1 month
We are seeing some intermittent errors on our platform that may cause some API calls to periodically fail.
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