Outage in Fidel
Merchant Onboarding delays
Resolved Minor
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Outage Details
Components affected
Fidel Developer dashboardLatest Updates ( sorted recent to last )
We are anticipating this issue being resolved later this week with Merchant Onboarding files caught up to normal SLA's
Please note, we are continuing to monitor the status of Merchant Onboarding, the API continues to update. We will notify you here when all files have been received and the system is operating as normal
The issue has been identified and a fix is being implemented.
Please note that Fidel API is currently experiencing delays with merchant onboarding validation. This delay is impacting merchant onboarding for all programs. We will notify here when onboarding is up to date.
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