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Outage in Fidel

Merchant Onboarding delays

Resolved Minor
May 11, 2022 - Started about 4 years ago - Lasted 13 days
Official incident page

Incident Report

Please note that Fidel API is currently experiencing delays with merchant onboarding validation. This delay is impacting merchant onboarding for all programs. We will notify here when onboarding is up to date.
Components affected
Fidel Developer dashboard

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Latest Updates ( sorted recent to last )
MONITORING about 4 years ago - at 05/24/2022 06:16PM

We are anticipating this issue being resolved later this week with Merchant Onboarding files caught up to normal SLA's

MONITORING about 4 years ago - at 05/16/2022 11:48AM

Please note, we are continuing to monitor the status of Merchant Onboarding, the API continues to update. We will notify you here when all files have been received and the system is operating as normal

IDENTIFIED about 4 years ago - at 05/11/2022 09:28AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 4 years ago - at 05/11/2022 09:27AM

Please note that Fidel API is currently experiencing delays with merchant onboarding validation. This delay is impacting merchant onboarding for all programs. We will notify here when onboarding is up to date.

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