Outage in Finalsite

Support: Audio Issue - Inbound Calls to Support

Resolved Minor
April 22, 2024 - Started 14 days ago - Lasted about 3 hours
Official incident page

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Outage Details

Our team is aware of an issue where the audio on some inbound calls to Support is not working as expected. Our Support platform provider is working on the issue and we will provide additional information soon. In the interim, please submit a Support ticket in the event you encounter an audio issue. Thank you for your patience and understanding!
Components affected
Finalsite Support (Phone Support and Tickets)
Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 04/22/2024 06:19PM

Our Support platform provider has confirmed that call functionality has been fully restored. Thank you for your patience!

IDENTIFIED 14 days ago - at 04/22/2024 03:02PM

Our team is aware of an issue where the audio on some inbound calls to Support is not working as expected. Our Support platform provider is working on the issue and we will provide additional information soon. In the interim, please submit a Support ticket in the event you encounter an audio issue. Thank you for your patience and understanding!

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