Outage in Flexera

IT Visibility - NA - Data Processing has been Delayed

Resolved Minor
September 05, 2022 - Started over 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

Incident Description: Due to a processing backlog, customers may experience delays before inventory data is visible. Data may be up to 3 days out of date. No impact on EU customers. Priority: 2 Restoration activity: Technical teams have been engaged and are currently investigating.
Components affected
Flexera IT Visibility
Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 09/05/2022 05:14PM

Technical teams have deployed optimizations in the environment to enable faster data processing. The impacted service has also returned to its stable state. We are monitoring the environment for the backlog to clear.

IDENTIFIED over 2 years ago - at 09/05/2022 04:11PM

Technical teams have identified that one of the services was experiencing performance degradation due to a memory issue. We are currently working on making optimizations in the environment to bring the service back to its healthy state.

INVESTIGATING over 2 years ago - at 09/05/2022 03:54PM

Incident Description:
Due to a processing backlog, customers may experience delays before inventory data is visible. Data may be up to 3 days out of date. No impact on EU customers.

Priority: 2

Restoration activity:
Technical teams have been engaged and are currently investigating.

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