Outage in Flexera

IT Visibility - NA - Data Processing has been Delayed

Resolved Minor
September 05, 2022 - Started over 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

Incident Description: Due to a processing backlog, customers may experience delays before inventory data is visible. Data may be up to 3 days out of date. No impact on EU customers. Priority: 2 Restoration activity: Technical teams have been engaged and are currently investigating.
Components affected
Flexera IT Visibility
Latest Updates ( sorted recent to last )
MONITORING over 1 year ago - at 09/05/2022 05:14PM

Technical teams have deployed optimizations in the environment to enable faster data processing. The impacted service has also returned to its stable state. We are monitoring the environment for the backlog to clear.

IDENTIFIED over 1 year ago - at 09/05/2022 04:11PM

Technical teams have identified that one of the services was experiencing performance degradation due to a memory issue. We are currently working on making optimizations in the environment to bring the service back to its healthy state.

INVESTIGATING over 1 year ago - at 09/05/2022 03:54PM

Incident Description:
Due to a processing backlog, customers may experience delays before inventory data is visible. Data may be up to 3 days out of date. No impact on EU customers.

Priority: 2

Restoration activity:
Technical teams have been engaged and are currently investigating.

Latest Flexera outages

Flexera One UI - NA - Experiencing Performance Delays - 7 days ago
Flexera One - IT Asset Management - NA - Inventory file upload delay - 9 days ago
Cloud Management Platform - Self-Service Shard 4 - NA - Delay in launching the Cloud Apps and processing custom actions - 16 days ago
Flexera One - SaaS Manager - APAC - Delay in New Data Availability - 28 days ago
Flexera One - IT Asset Management - NA - Delay in Task Processing - about 1 month ago

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