Flexera One - Cloud Cost Optimization (CCO) - NA - Bill Processing Delays

This incident has been resolved.

Data processing is progressing steadily, and most organizations are now caught up, with a small number still in progress. We are continuing to monitor closely as recovery moves toward completion.

The backlog has been significantly reduced, with only a small number of organizations remaining. Processing is progressing well, and we will continue to share updates until recovery is complete.

Data processing is underway as the system works through the backlog. Additional actions are being assessed to help expedite recovery. We’ll share further updates as progress continues.

Some of the key services have been restarted, and data processing has resumed. While progress is being made, full recovery will take time as the system works through the backlog. Monitoring continues, and further updates will be provided as recovery advances.

Incident Description: We are currently experiencing an issue within the Cloud Cost Optimization (CCO) platform affecting some customers in the US. While the platform remains accessible, the affected customers may be experiencing delays in bill processing.

Priority: P2

Restoration Activity: Our technical team is actively investigating the root cause and working to restore services as quickly as possible. We will continue to share updates as we make progress toward a resolution.