Outage in Flexera

Cloud Management Platform - Self-Service Shard 4 -Potential Errors while launching Cloud Apps or performing custom actions

Resolved Major
April 19, 2025 - Started about 2 months ago - Lasted about 1 hour
Official incident page

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Outage Details

Incident Description: Our team has identified a potential issue that could impact customers using the Cloud Management Platform (CMP) on Self-Service Shard 4. As a result, customers may experience errors when launching Cloud Apps. They might also face intermittent custom operation failures. Priority: P2 Restoration activity: Our technical teams are actively involved and are evaluating the situation. Additionally, we are exploring potential solutions to rectify the issue as quickly as possible.
Components affected
Flexera Self-Service - Shard 4 Flexera Cloud Management Dashboard - Shard 4
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 04/19/2025 04:02AM

Our team restarted the services, which successfully cleared the errors. The platform was monitored for an extended period, and no further errors were observed.

INVESTIGATING about 2 months ago - at 04/19/2025 03:19AM

Incident Description:
Our team has identified a potential issue that could impact customers using the Cloud Management Platform (CMP) on Self-Service Shard 4. As a result, customers may experience errors when launching Cloud Apps. They might also face intermittent custom operation failures.

Priority: P2

Restoration activity:
Our technical teams are actively involved and are evaluating the situation. Additionally, we are exploring potential solutions to rectify the issue as quickly as possible.

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