Flexera One - IT Asset Management - NAM- UI loading issues

The service provider has implemented corrective actions on their end, which have successfully restored the affected services. Our teams have completed health checks and confirmed that the issue has been resolved.

Upon further investigation, our teams have determined that the underlying database issue may be affecting access to the Flexera One UI across the North America (NAM) region. As a result, customers may experience difficulty logging into the platform, potentially impacting access to all Flexera One applications. A high-severity case has been opened with the service provider, and we are upgrading the priority of this issue to P1.

Our teams have identified that the issue stems from a database problem originating on our service provider’s end. A support ticket has already been opened, and we are actively coordinating with the provider to work toward a resolution. Additionally, the priority of this issue has been downgraded due to its currently limited impact.

Incident Description: We are currently investigating an issue affecting the User Interface (UI) of IT Asset Management (ITAM) services in the US region. Impacted users may experience problems with the UI not loading as expected.

Priority: P1

Restoration Activity: Our technical team is actively working on identifying the root cause and restoring services. Further updates will be provided as we continue our efforts to resolve the incident.