This incident has been resolved.
Technical staff found that one of the nodes was in an unhealthy state. Any requests going into pods hosted on this node were resulting in a failure. To remediate the issue, the impacted node was drained, and pods were moved to working nodes. Health checks have been successful, and pages are loading without any errors or slow response times. We will continue to monitor for the next hour.
We are continuing to investigate the issue.
The investigation is still in progress. Technical teams are still observing intermittent performance issues. We have engaged additional SMEs to assist with the investigation.
Technical staff rebooted one of the App Servers, and Managed applications are accessible now. We are monitoring further.
Incident Description: We are currently experiencing issues with the SaaS Manager application in the NA region. Customers can access the Managed SaaS Applications menu, but when they attempt to launch any application from the menu, it stays stuck on loading and does not load the results.
Restoration Activity: Technical teams have been engaged and are investigating.
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