Outage in Flexera

Flexera One – SaaS Manager – NA – Managed SaaS Applications Not Loading

Resolved Minor
November 04, 2022 - Started over 2 years ago - Lasted about 7 hours
Official incident page

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Outage Details

Incident Description: We are currently experiencing issues with the SaaS Manager application in the NA region. Customers can access the Managed SaaS Applications menu, but when they attempt to launch any application from the menu, it stays stuck on loading and does not load the results. Priority: 2 Restoration Activity: Technical teams have been engaged and are investigating.
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 11/04/2022 06:32PM

This incident has been resolved.

MONITORING over 2 years ago - at 11/04/2022 05:24PM

Technical staff found that one of the nodes was in an unhealthy state. Any requests going into pods hosted on this node were resulting in a failure. To remediate the issue, the impacted node was drained, and pods were moved to working nodes. Health checks have been successful, and pages are loading without any errors or slow response times. We will continue to monitor for the next hour.

INVESTIGATING over 2 years ago - at 11/04/2022 03:49PM

We are continuing to investigate the issue.

INVESTIGATING over 2 years ago - at 11/04/2022 01:44PM

The investigation is still in progress. Technical teams are still observing intermittent performance issues. We have engaged additional SMEs to assist with the investigation.

INVESTIGATING over 2 years ago - at 11/04/2022 12:27PM

Technical staff rebooted one of the App Servers, and Managed applications are accessible now. We are monitoring further.

INVESTIGATING over 2 years ago - at 11/04/2022 11:19AM

Incident Description: We are currently experiencing issues with the SaaS Manager application in the NA region. Customers can access the Managed SaaS Applications menu, but when they attempt to launch any application from the menu, it stays stuck on loading and does not load the results.

Priority: 2

Restoration Activity: Technical teams have been engaged and are investigating.

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