Software Vulnerability Manager – Service Disruption for Some Customers

We have implemented additional changes, and the environment has remained stable. As part of our long-term strategy, our technical teams will continue to introduce further measures to maintain ongoing stability. The incident has been resolved.

We have applied a temporary configuration following our vendor's recommendation, restoring our services to their normal state and ensuring accessibility to Software Vulnerability Manager for affected customers. We are actively pursuing discussions to identify a sustainable, long-term solution aimed at preventing potential future problems.

We have reached out to our service provider regarding the issue. They suggested using a standard configuration to restart the database and have provided documentation explaining the problem. Currently, the database is in the "rebooting" phase, which is taking longer than usual. We've opened a support case to investigate the extended reboot time.

Incident Description: We are currently experiencing an issue that may affect certain customers' ability to access Software Vulnerability Manager. This issue is limited to a specific database, impacting only those customers who are hosted on that particular database, while not affecting our entire customer base.

Priority: P2

Restoration Activity: Our technical teams are actively involved and are evaluating the situation. Additionally, we are exploring potential solutions to rectify the issue as quickly as possible. We sincerely apologize for any inconvenience this may have generated.