Outage in Fourth
Priority Incident - Delay in Sales Files Processing
Resolved Major
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Outage Details
Today we have experienced a delay in processing sales files into our core solutions including Fourth Analytics.
The files are now processing and our teams are closely monitoring to confirm the extent of the issue as well as doing all they can to ensure impact is kept to a minimum.
The next update will be provided in 60 minutes.
We would like to apologise once more for any inconvenience this has caused.
Components affected
Fourth Inventory (Stock R9) Fourth Labour Productivity Fourth Analytics Fourth Purchasing & Inventory (Adaco) Fourth HR (UK)Latest Updates ( sorted recent to last )
RESOLVED
almost 2 years ago - at 06/22/2023 08:25AM
We can confirm that all sales files have processed as expected and that service has returned to normal levels.
This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days.
We greatly apologise for this disruption.
MONITORING
almost 2 years ago - at 06/21/2023 03:51PM
We have now implemented a solution and are currently monitoring for completeness.
The next update will be on confirmation of resolution.
IDENTIFIED
almost 2 years ago - at 06/21/2023 11:59AM
Sales have now been exported and are beginning to show in the core solutions.
We are continuing to perform the necessary checks to ensure that this also flows into Fourth Analytics
The next update will be provided in 60 minutes.
We would like to apologise once more for any inconvenience this has caused.
IDENTIFIED
almost 2 years ago - at 06/21/2023 11:03AM
Sales have now been exported and are beginning to show in the core solutions.
We are continuing to perform the necessary checks to ensure that this also flows into Fourth Analytics
The next update will be provided in 60 minutes.
We would like to apologise once more for any inconvenience this has caused.
IDENTIFIED
almost 2 years ago - at 06/21/2023 10:06AM
Sales have now been exported and are beginning to show in the core solutions.
We are currently performing the necessary checks to ensure that this also flows into Fourth Analytics
The next update will be provided in 60 minutes.
We would like to apologise once more for any inconvenience this has caused.
IDENTIFIED
almost 2 years ago - at 06/21/2023 09:02AM
Sales have now been exported and are beginning to show in the core solutions.
We are currently performing the necessary checks to ensure that this also flows into Fourth Analytics
The next update will be provided in 60 minutes.
We would like to apologise once more for any inconvenience this has caused.
IDENTIFIED
almost 2 years ago - at 06/21/2023 08:13AM
Today we have experienced a delay in processing sales files into our core solutions including Fourth Analytics.
The files are now processing and our teams are closely monitoring to confirm the extent of the issue as well as doing all they can to ensure impact is kept to a minimum.
The next update will be provided in 60 minutes.
We would like to apologise once more for any inconvenience this has caused.
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