Check the status pages of all your critical services from a single centralized dashboard. Instant alerts when an outage is detected.
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Minor
We are facing some performance degradation on our system with Bulk ticket update functionality, our best minds are working on it and will post the update once it got resolved
Minor
We are facing issue with ticket threading where new tickets are created for customer replies on existing tickets. Our best minds are actively working on fixing the issue.
Number of Incidents
0 issues
Last incident
201 days ago
Check the status pages of all your critical services from a single centralized dashboard. Instant alerts when an outage is detected.
IsDown offers an easy way to monitor Freshdesk with maximum flexibility
IsDown monitors Ticket - Service Request for major outages. A major outage is when Ticket - Service Request experiences a critical issue that severely affects one or more services/regions. When Freshdesk marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors Freshdesk status page for minor outages. A minor outage is when Ticket - Service Request experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in Freshdesk status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
IsDown monitors Freshdesk and all their 61 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Freshdesk and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
Freshdesk is currently operational. In the last 24 hours, there were 0 outages reported. IsDown continuously monitors the Freshdesk status page, looking for the latest outages and issues affecting customers. Check all recent outages in the section 'Latest Freshdesk Ticket - Service Request outages, issues and problems' at the top of the page.
Freshdesk Ticket - Service Request last outage was on October 16, 2023 with the title "Degraded Performace with Bulk Ticket Update"
IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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