What is Freshdesk current status?

Freshdesk is currently operational. You can check Freshdesk status and current incidents and outages on the top of the page. The status is updated in almost real-time, and you can see the issues affecting customers.

How to monitor or check Freshdesk status?

You can use IsDown service or go to Freshdesk official status page. Some accounts also use Twitter to communicate the status.

How can I be notified when Freshdesk is having issues or undergoing maintenance?

You can create an account in IsDown and monitor multiple services or subscribe for updates on the official status page. IsDown will send you a notification in real-time when Freshdesk has issues. Freshdesk official status page might also offer notification options such as email, SMS, or Slack.

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Is Freshdesk Down? Check current status

Q: Is Freshdesk down today?

Freshdesk was not down today according to the official status page. In the last 24 hours, there were 0 outages reported. IsDown continuously monitors the Freshdesk status page, looking for the latest outages and issues affecting customers. Check all recent outages in the section 'Latest Freshdesk outages, issues and problems' at the top of the page.

Check if Freshdesk is down, official outages, user-reported issues, and outages map.

Current Freshdesk status

Freshdesk is working normally

Updated from Freshdesk official status page 3 minutes 29 seconds ago

Freshdesk service health. Issues reported in the last 24 hours

Working Normally

Possible Incident

Confirmed Outage

This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe. Sign up for free to see more Freshdesk status data.

View Freshdesk Outage Reports Map

Recent Freshdesk Outages and Downtime History

IsDown has tracked 95 incidents since started monitoring Freshdesk status in March 2023. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage.

Date	Incident	Duration
Oct 07, 2025 10:05 AM UTC	Minor Observing slowness while accessing the portal We are currently aware of an ongoing maintenance activity with our service provider that may caus...	16 minutes
Aug 21, 2025 06:48 PM UTC	Minor Ticket Creation Affected in Freshdesk We are currently experiencing an issue with our third-party service provider that is affecting ou...	about 2 hours
Jul 31, 2025 03:06 PM UTC	Minor Issues in loading Freshdesk Customers may experience difficulties accessing certain pages in Freshdesk, such as the dashboard...	about 1 hour
Jul 31, 2025 01:59 PM UTC	Major Issues in loading Freshdesk Customers would experience issues in accessing various pages in Freshdesk, including dashboard, l...	about 1 hour
Jun 30, 2025 08:03 PM UTC	Minor Issue in the autorefresh in the ticket list view We are currently aware of an issue affecting a subset of customers, where the tickets list view r...	about 1 hour
Jun 11, 2025 09:21 AM UTC	Minor Issue in Analytics We are facing some degraded performance on our Analytics module , our best minds are working on i...	44 minutes
May 26, 2025 10:37 AM UTC	Minor Issue with SMTP and IMAP for Microsoft servers We're facing issues with both incoming and outgoing emails for customers who are using Microsoft ...	about 3 hours
May 02, 2025 05:48 AM UTC	Minor Issues with Ticket Dashboard and Analytics Refresh Following up on yesterday's incident,, We identified an issue with analytics data mismatch and de...	about 2 hours
May 01, 2025 02:41 PM UTC	Minor Issues with Ticket Dashboard and Analytics Refresh Customers are currently experiencing delays in loading ticket dashboard and analytics refresh. Ou...	about 4 hours
Apr 15, 2025 06:02 AM UTC	Minor Partial outage affecting select Freshdesk shards We're currently experiencing delays in powering our modules due to issues with database queries.	20 minutes

Freshdesk problems reported by users

8 months ago

Freshdesk keeps loading forever. Blank white page
9 months ago

ALL MY USERS ARE UNABLE TO LOGIN INCLUDING THE ADMIN
9 months ago

i cant log in., if am logged in its taking too slow ti operate.
9 months ago

emails coming in slow on three separate systems
10 months ago

Not able to access freshdesk
about 1 year ago

Not able to pull up the phone, not able to make calls.
FRESHCALLER over 1 year ago

All calls are diverting to voicemail despite agents being online and available.
FRESHCALLER over 1 year ago

Calls disconnecting or silent.

Freshdesk status page - All services & components

Component	Status
US EAST (NORTH VIRGINIA)	OK
EU CENTRAL (FRANKFURT)	OK
ASIA PACIFIC (SYDNEY)	OK
ASIA PACIFIC (MUMBAI)	OK

Freshdesk Related Services & Alternatives

Services commonly monitored together with Freshdesk and alternatives

AWS

0 incidents in the last 30 days

Microsoft 365

0 incidents in the last 30 days

Google Workspace

0 incidents in the last 30 days

Salesforce

MINOR

0 incidents in the last 30 days

Zoom

MAINTENANCE

0 incidents in the last 30 days

Zendesk

0 incidents in the last 30 days

Slack

0 incidents in the last 30 days

Jira Software

0 incidents in the last 30 days

Google Cloud

0 incidents in the last 30 days

Microsoft Azure

0 incidents in the last 30 days

Adobe

MINOR

0 incidents in the last 30 days

GitHub

0 incidents in the last 30 days

Cloudflare

MINOR

0 incidents in the last 30 days

HubSpot

0 incidents in the last 30 days

Figma

0 incidents in the last 30 days

Customer support software that offers multi-channel ticketing, live chat, automated bots, call center capabilities, and customizable support solutions.

Monitoring Freshdesk since March 2023

Tracking 61 Freshdesk services and regions

15 incidents in 2025

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Know Before They Know

Alerts 30+ minutes before official updates

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IsDown aggregates various status pages from services into a very clear dashboard. Worth every penny.

Mike S., Head of Security

Frequently Asked Questions

Is Freshdesk down today?

Freshdesk isn't down. You can check Freshdesk status and incident details on the top of the page. IsDown continuously monitors Freshdesk official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Freshdesk status?

Freshdesk is currently operational. You can check Freshdesk status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Freshdesk outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Freshdesk down today or just slow?

Currently there's no report of Freshdesk being slow. Check on the top of the page if there are any reported problems by other users.

How are Freshdesk outages detected?

IsDown monitors the Freshdesk official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is Freshdesk having an outage right now?

Freshdesk last outage was on October 07, 2025 with the title "Observing slowness while accessing the portal"

Freshdesk down for everyone or just me?

Check on the top of the page if there are any reported problems by other users.
Reach out to their Twitter account.
Find their support at their official website.
Find their support contact at their official status page.

How to check if Freshdesk is down?

Subscribe (if possible) to updates on the official status page.
Create an account in IsDown. Start monitoring Freshdesk and get alerts in real-time when Freshdesk has outages.

Why use IsDown to monitor Freshdesk instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Freshdesk and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring Freshdesk?

IsDown and DownDetector help users determine if Freshdesk is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Freshdesk's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

Want to be informed about Freshdesk status changes?

IsDown offers an easy way to monitor Freshdesk with maximum flexibility

Major Outages Notifications

IsDown monitors Freshdesk for major outages. A major outage is when Freshdesk experiences a critical issue that severely affects one or more services/regions. When Freshdesk marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.

Minor Outages Notifications

IsDown monitors Freshdesk status page for minor outages. A minor outage is when Freshdesk experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.

Outage Details

IsDown collects all information from the outages published in Freshdesk status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Component Filtering

IsDown monitors Freshdesk and all their 61 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

Early Outage Detection

Freshdesk and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.

Is Freshdesk Down? Check current status

Current Freshdesk status

Having problems with Freshdesk?

Freshdesk service health. Issues reported in the last 24 hours

View Freshdesk Outage Reports Map

Recent Freshdesk Outages and Downtime History

Freshdesk problems reported by users

Freshdesk status page - All services & components

Freshdesk Related Services & Alternatives

Having problems with Freshdesk?

Frequently Asked Questions

Is Freshdesk down today?

What is the current Freshdesk status?

Is there a Freshdesk outage now?

Is Freshdesk down today or just slow?

How are Freshdesk outages detected?

Is Freshdesk having an outage right now?

Freshdesk down for everyone or just me?

How to check if Freshdesk is down?

Why use IsDown to monitor Freshdesk instead of the official status page?

How IsDown compares to DownDetector when monitoring Freshdesk?

Want to be informed about Freshdesk status changes?

Major Outages Notifications

Minor Outages Notifications

Outage Details

Component Filtering

Early Outage Detection

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