Outage in Front

Email delivery issues affecting some Office365 channels [office365][partner]

Resolved Minor
April 27, 2022 - Started almost 2 years ago - Lasted about 19 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
Front O365
Latest Updates ( sorted recent to last )
MONITORING almost 2 years ago - at 04/28/2022 08:10AM

Microsoft is still working on a resolution. The incident has been contained to a limited number of customers.

IDENTIFIED almost 2 years ago - at 04/28/2022 01:45AM

Microsoft is still working on a mitigation for this issue.

IDENTIFIED almost 2 years ago - at 04/27/2022 11:07PM

Microsoft has identified the issue and is working on a plan to roll out a fix. We are expecting additional updates on progress within the next two hours.

IDENTIFIED almost 2 years ago - at 04/27/2022 10:39PM

Microsoft is continuing to work on this issue and will continue to work on it around the clock. We do not have an ETA for a mitigation at this time.

IDENTIFIED almost 2 years ago - at 04/27/2022 07:43PM

Microsoft has confirmed that the issues impacting a subset of channels are tied to a service disruption that is affecting multiple users across different organizations. We are still engaged and are awaiting news on mitigations

IDENTIFIED almost 2 years ago - at 04/27/2022 06:16PM

Microsoft has confirmed an issue in the O365 Graph API that is affecting deliverability for a subset of users.

IDENTIFIED almost 2 years ago - at 04/27/2022 05:11PM

We are continuing to work with the Microsoft team as they investigate errors in the O365 API.

IDENTIFIED almost 2 years ago - at 04/27/2022 03:53PM

We are continuing to work with the Microsoft team on this issue.

IDENTIFIED almost 2 years ago - at 04/27/2022 03:42PM

Microsoft is actively investigating errors in the O365 API that are causing email delivery issues for some Office365 channels.

IDENTIFIED almost 2 years ago - at 04/27/2022 01:52PM

We have reached out to the Microsoft team about elevated errors we are observing in the O365 API causing email delivery issues for some Office365 channels.

INVESTIGATING almost 2 years ago - at 04/27/2022 01:47PM

We have reached out to the Microsoft team about elevated errors we are observing in the O365 API causing email delivery issues for some Office365 channels.

INVESTIGATING almost 2 years ago - at 04/27/2022 12:44PM

We are currently investigating this issue.

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